Simone Cottle
CAMDEN,NJ
Summary
Dynamic professional with a proven track record at Jefferson Health, excelling in appointment scheduling and insurance verification. Adept at enhancing patient experiences through effective communication and compliance with HIPAA regulations. Recognized for strong problem-solving abilities and a commitment to teamwork, ensuring efficient clinic operations and improved patient satisfaction.
Overview
10
10
years of professional experience
Work History
Central Scheduling Representative
Jefferson Health
2023.01 - Current
- Coordinated patient appointment scheduling across multiple departments to optimize clinic workflow.
- Managed electronic scheduling systems to ensure accuracy and efficiency in appointment management.
- Communicated effectively with patients and healthcare providers to confirm appointments and address inquiries.
- Assisted in developing scheduling protocols that improved patient experience and reduced wait times.
- Ensured timely insurance verification for all scheduled appointments, preventing delays in treatment plans.
- Maintained compliance with HIPAA regulations through strict adherence to confidentiality protocols when handling sensitive patient data.
Program Manager
Community Options
2018.12 - 2022.11
- Developed and implemented program strategies to enhance service delivery and client satisfaction.
- Coordinated multidisciplinary teams to ensure alignment with organizational objectives and community needs.
- Managed program budgets, monitoring expenditures to maintain financial compliance and sustainability.
- Conducted training sessions for staff, promoting best practices in service delivery and operational efficiency.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
Lead Direct Care Professional
Community Options
2016.05 - 2018.12
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented individualized care plans to address specific needs and preferences of clients.
- Monitored client behavior and reported changes to ensure optimal support and safety.
- Fostered positive relationships with clients to encourage participation in community activities.
- Advocated for client rights and needs, enhancing access to resources and services.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
Education
Certified Nursing Assistant/Patient Care Tech -
Tucson College
Tucson, AZ2006-07
High School Diploma -
Olney High School
Philadelphia, PA1996-06
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Software navigation
- Data entry
- Follow-up skills
- Schedule management
- Reception oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
Timeline
Central Scheduling Representative
Jefferson Health
2023.01 - Current
Program Manager
Community Options
2018.12 - 2022.11
Lead Direct Care Professional
Community Options
2016.05 - 2018.12
Certified Nursing Assistant/Patient Care Tech -
Tucson College
High School Diploma -
Olney High School