SONIA TATUM
Milwaukee,WI
Summary
Dedicated Medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Central Scheduling Representative
Children's Hospital of Wisconsin
03.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted in proper processing multiple bookings monthly, encompassing multiple representatives.
- Verified insurance coverage and obtained pre-authorizations.
- Used Epic Healthcare System to schedule patients.
- Reviewed new patient paperwork before scheduling appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for System Wide- medical facility, scheduling appointments and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Confirmed appointments, communicated with clients and updated client records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Office Support Specialist
ACSENSION MEDICAL GROUP
08.2021 - 10.2022
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
Medical Office Support Specialist
Aurora Health Care
09.1997 - 06.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
MILWAUKEE SCHOOL OF ENTREPRENURSHIP
Milwaukee, United States06.1997
Skills
- Verbal and Written Communication
- Visitor and Customer Relations
- Customer Complaint Resolution
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Courteous and Professional
- Administrative Support
- Positive Attitude and Energetic
- Computer Proficiency
- Attention to Detail
- Reliable and Punctual
- Positive Attitude
- Word Processing
Typing 30 plus word per minute
Timeline
Central Scheduling Representative
Children's Hospital of Wisconsin
03.2022 - Current
Office Support Specialist
ACSENSION MEDICAL GROUP
08.2021 - 10.2022
Medical Office Support Specialist
Aurora Health Care
09.1997 - 06.2021
High School Diploma -
MILWAUKEE SCHOOL OF ENTREPRENURSHIP
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