Nicole Badorrek
Altoona,PA
Summary
Dynamic Central Scheduling Representative at UPMC with proven expertise in patient registration and insurance verification. Recognized for exceptional communication and problem-solving skills, effectively managing appointment scheduling and enhancing patient experiences. Committed to maintaining HIPAA compliance while fostering teamwork and collaboration in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Central Scheduling Representative
UPMC
Altoona, PA
11.2022 - Current
- Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
- Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
- Carries out alternative workflows during system(s) downtime.
- Follow all workflows related to your department.
- Work Charge work queues.
- Collect copays.
- Enter all payments into UPAY and print receipts for all monies collected.
- Balance following policy at end of each day.
- Check for any special type appointment and obtain any eligibility requirements needed.
- Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.
- Communicate effectively with patient to understand their AVS.
- Answers telephones, directs and handle calls as needed.
- Work with patients on utilization of Welcome Kiosks.
- Work Encounters without Charges report.
- Assists patients with questions about insurance and UPMC/BMA policies.
- Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks.
- Reports malfunctioning equipment by ticket submission.
- Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.
OMNI Lead
Kohls Department Store
Altoona, PA
09.2006 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Arts - Photography
Pennsylvania State University
University Park, PA06.2011
Skills
HIPAA compliance
Patient registration
Insurance verification
Data entry proficiency
Appointment scheduling
Software navigation
Strong organization
File preparation
Schedule management
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Critical thinking
Excellent communication
Adaptability and flexibility
Timeline
Central Scheduling Representative
UPMC
11.2022 - Current
OMNI Lead
Kohls Department Store
09.2006 - 11.2022
Bachelor of Arts - Photography
Pennsylvania State University