Summary
Overview
Work History
Education
Skills
Timeline
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Naumaan Khan

Summary

Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 3 years of experience with nationwide airline services company. Personable individual fluent in 3 languages and offering a number of years of experience in commercial aviation. Accustomed to working in extreme weather conditions to service aircraft. True proponent for safety measures and procedures. Diligent Night Auditor with extensive knowledge of Fosse and proven accuracy in financial reconciliations. Successful at maintaining positive attitude, best-in-class customer service and working quickly. Dedicated to helping guests feel welcome and maintaining night audit efficiency. Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.

Overview

12
12
years of professional experience

Work History

Day Ramp Service Agent

UPS
05.2021 - 02.2024
  • Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
  • Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
  • Collaborated with team members to ensure punctual flight departures and arrivals.
  • Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
  • Operated ground support equipment proficiently, ensuring timely completion of tasks.
  • Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
  • Participated in ongoing training programs to stay current on industry regulations and best practices.
  • Maintained accurate records of ramp activities, providing valuable data for performance analysis and improvement efforts.
  • Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
  • Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Night Audit

Springhill Suites
10.2014 - 03.2021
  • Greet, register, and assign rooms to guests of hotels or motels
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Make and confirm reservations
  • Issue room keys and escort instructions to bellhops
  • Keep records of room availability and guests' accounts, manually or using computers
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Compute bills, collect payments, and make change for guests
  • Record guest comments or complaints, referring customers to managers as necessary
  • Review accounts and charges with guests during the check out process
  • Transmit and receive messages, using telephones or telephone switchboards
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Provide transportation to guests to and from the airport and around town via our complementary shuttle
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
  • Deposit guests' valuables in hotel safes or safe-deposit boxes
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Date-stamp, sort, and rack incoming mail and messages.

Valet

Towne Park LTD
05.2012 - 04.2014
  • Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots
  • Greet customers and open their car doors
  • Calculate parking charges, and collect fees from customers
  • Issue ticket stubs, or place numbered tags on windshields, and give customers matching tags for locating parked vehicles
  • Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles
  • Keep parking areas clean and orderly to ensure that space usage is maximized
  • Inspect vehicles in order to detect any damage
  • Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary
  • Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts
  • Review motorists' identification before allowing them to enter parking facilities
  • Escort customers to their vehicles in order to ensure their safety.

Education

Business

Tarrant County College District
Fort Worth, TX

Skills

  • Hazardous Materials
  • Aircraft Safety Checks
  • FAA Regulations
  • Corporate Policies
  • Marshaling Aircraft
  • Security Regulations
  • Guest Relations
  • Auditing Procedures
  • Reservation Management
  • Standard Vehicle Operation
  • Clean Driving Record
  • Customer Service and Support

Timeline

Day Ramp Service Agent

UPS
05.2021 - 02.2024

Night Audit

Springhill Suites
10.2014 - 03.2021

Valet

Towne Park LTD
05.2012 - 04.2014

Business

Tarrant County College District
Naumaan Khan