Naury Espinosa Valenzuela
Norwich,CT
Summary
Results driven administrative professional with extensive experience in hospitality and medical field. Providing support to customers, associates and leaders. Excellent customer service and exceeds client’s expectations. Bilingual English, Spanish, Computer Skills: Word, Excel, PowerPoint and Outlook.
Overview
2027
2027
years of professional experience
Work History
Patient Service Associate
Norwich Ophthalmology Group
Norwich, CT
2025 - Current
- Managed multichannel communications effectively across phone, email, and in-person interactions.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
Meal Prep/Coordinator
New London Homeless Hospitality
New London, CT
01.2022 - Current
- Prepares meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations to maximize productivity.
- Ensures food safety standards were upheld by properly storing, packaging, and handling meals during distribution events.
- Facilitates strong relationships with community partners by providing exceptional service during meal distributions, building trust with local organizations.
Patient Service Associate
Physician One Urgent Care
New London, CT
01.2021 - 01.2022
- Assisted patients with appointment scheduling and registration process.
- Maintained confidentiality by properly handling sensitive information in accordance with HIPPA guidelines.
- Collaborated with healthcare providers to provide a streamline of communication and enhance care coordination.
- Resolved patient inquiries promptly, ensuring a positive experience and satisfaction.
- Coordinated patient scheduling, check-in, check out and payments for billing.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
Patient Service Associate
Go Health Urgent Care
Norwich, CT
01.2020 - 01.2021
- Scheduled patient appointments and managed front desk operation efficiently.
- Maintained accurate patient records using electronic health record (EHR) system. Followed all policies, regulations, dress codes and schedules.
- Coordinated communication between patient and medical staff for seamless care delivery.
- Assisted with billing inquiries, ensuring clarity on charges and payments to patients.
- Managed providers schedules and administrative tasks.
Patient Service Associate
Community Health Center
New London, CT
01.2018 - 01.2020
- Answered 100 phone calls and messages per day for providers in medical facility, scheduling appointments and handling patient inquiries.
- Organized paperwork such as initial packets, daily reports, and others reports and forms.
- Completed clerical tasks such as filing, copying and distributing mail.
- Followed all policies, regulations, dress codes and schedules.
- Coordinated patient scheduling, check-in, check out and payments for billing.
- Handled account payments and provided information regarding outstanding balances.
- Verified insurance coverage in person and by telephone.
Reservationist
COMO Hotels & Resorts
Miami Beach, FL
01.2016 - 01.2017
- Answered customers inquiries via phone & online for properties in Miami and Turks & Caicos.
- Sold hotel rooms and million-dollar private estates to customers, travel agents, wholesalers and business groups.
- Upsell additional services such as exclusion activities, dinner reservations, transportations and retreat packages.
- Distributed tasks such as adjusting rates, upselling promotions, generating reports.
- Assisted CEO, Director of Finance, Reservation Manager, Revenue Manager, Sales Director & Coordinator and Administrative Assistant.
Reservationist
Foxwoods Resort Casino
Mashantucket, CT
01.2012 - 01.2015
- Managed customer inquiries through phone and email, ensuring prompt responses.
- Coordinated room reservations using software to optimize occupancy rates.
- Collaborated with front desk staff to ensure seamless guest check-in and check-out processes.
- Resolved conflicts related to overbookings or scheduling issues efficiently and professionally.
- Met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Actively participated in staff meetings and training sessions to stay current on industry trends and best practices.
- Exchanged chips swiftly to enhance game flow and customer satisfaction.
Clerical Worker
Safe Futures Financial Department
New London, CT
01.2013 - 01.2014
- Maintained strict confidentiality while handling sensitive financial information as per company policies and legal requirements.
- Managed filing system, entered data and completed other clerical tasks, ensuring easy access during audits and reviews.
- Managed phone and email correspondence and handled incoming/outgoing mail and faxes.
Sales Intern
Merchant One /Credit Payment Processing
Miami Beach, FL
01.2013 - 01.2014
- Addressed clients concerns promptly and provided exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Medical Coding & Billing Program -
Three Rivers Community College
Norwich, CT60 credits towards B.S - Business Administration
Post University
Waterbury, CTHigh School Diploma - undefined
Ella Grasso Technical High School
Groton, CTSkills
- Customer Service
- Communication
- Data Entry
- Account Reconciliation
- Medical Booking Software
- Customer Satisfaction Initiatives
Timeline
Meal Prep/Coordinator
New London Homeless Hospitality
01.2022 - Current
Patient Service Associate
Physician One Urgent Care
01.2021 - 01.2022
Patient Service Associate
Go Health Urgent Care
01.2020 - 01.2021
Patient Service Associate
Community Health Center
01.2018 - 01.2020
Reservationist
COMO Hotels & Resorts
01.2016 - 01.2017
Clerical Worker
Safe Futures Financial Department
01.2013 - 01.2014
Sales Intern
Merchant One /Credit Payment Processing
01.2013 - 01.2014
Reservationist
Foxwoods Resort Casino
01.2012 - 01.2015
60 credits towards B.S - Business Administration
Post University
High School Diploma - undefined
Ella Grasso Technical High School
Patient Service Associate
Norwich Ophthalmology Group
2025 - Current
Medical Coding & Billing Program -
Three Rivers Community College