Nautica Holder
Chicago Ridge,IL
Summary
Consistently gives high customer satisfaction experience and I am able to provide a high level of productivity and quality. Experienced in the supply chain and logistics/billing processes & also experience in CSR and RMA Logistics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Argonne National Laboratory
Lemont, IL
2023.03 - 2024.10
- Runs and analyze data from multiple data sources
- Coordinated operations projects
- Managed databases, which gathered information prepared by demand analysts, while gathering data and developing an action plan to correct product supply
- Partnered with departments to gather required documents for internal and external vendors throughout Procurement
- Authorized standard returns or claims and addressed standard problems to ensure internal and external customer satisfaction
- Troubleshooted system discrepancies transactional issues to ensure effective inventory management through systems such as SAP,WMP & GMP
- Used VLOOKUP in Microsoft to create dynamic dashboards and reports that provide real-time insights into logistics process
- Supporting the Procurement department throughout the request for proposal/sourcing process
- Responsible for basic reporting & supporting database cleanup/maintenance
- Create, maintain, and update standard operating procedures
- Maintained general procurement questions internally and externally
- Including escalating issues as needed
- Planning & scheduling and working with 3pl Carriers
- Coordinated all repair orders with technical repair department in order to diagnose issue and determine next actions that need to be taken
- Coordinated entire lifecycle for returned devices with internal repair technicians, vendors and clients
- Communicated with clients to inform them of any issues and where the repair/replace cycle they are
- Supported internal/external stakeholders, to close open RA (Return Authorization) requests while assuring the timely recovery of product
- Engage in regular communication with techs/buyers
- Manage submission, distribution, follow up, approval responses, and the confirmation of deliveries
- Tracked and resolved shipping, warehouse, carrier and inventory, discrepancies following guidelines while identifying exceptions and high cost deviations for managers approval
- Handling delivery delays
- Supported the warehouse operations to ensure timely disposition of product returns, and assisted with projects
- Measured and evaluate the effectiveness of protocols, programs and deliverables
- Ensured completion of processes and transactions in order to manage product returns
- Communicated with techs to determine expected delivery dates and inform Project Managers of potential delays
- Collaborate with Project managers for updates on delivery times
- Generated, analyzed and reported KPIs for business process to include days of inventory, aged inventory, rework solutions, and shipping activities to support logistics
- Audit/ review all quality documents to ensure they are being completed promptly and accurately
- Identified standard problems with the delivery cycle and product life cycle and made recommendations to improve delivery methods/dates
- Analyzed and updated Microsoft excel sheets and pivot tables showing summarized data
- Conducted transactional processes to facilitate customer product returns to the warehouse, under my managers supervision
Logistics RMA Specialist
GCP APPLIED TECHNOLOGIES
Downers Grove, IL
2022.01 - 2023.02
- Track/Trace shipment details, location, ETA’S
- Coordinate with customer, warehouses, pier & trucking companies on special requests
- Schedule drivers route (Dispatching)Loadops and axons
- Planning & scheduling
- Answered inbound phone calls and routes accordingly
- Run & maintain weekly/monthly DO OPEN reports
- Organize, update, and maintain client and vendor information in the software database and shared drive for accurate quoting, consultation, order history, technical support and account history
- Supervise/ train new hires
- Write and Sent out rate confirmations to vendors
- Manage warehouse return process
- Complete Microsoft Excel spreadsheets
- Supervise deliveries and shipment of products & packages
- Monitor and support the process of the supply chain
- Manage orders and shipments to ensure customers are satisfied
Logistics Coordinator
CJ LOGISTICS
Romeoville, IL
2020.01 - 2022.01
- General filing and mailing as needed
- Obtained customer purchasing orders & match against sales contracts
- Packed and shipped RMA parts according to vendor shipping requirements
- Verified warranty and determined ability to return defective parts back to vendor
- Verified whether a part has physical damage or a functional failure
- Prepared shipping documents which included pick tickets & packing slips
- Reviewed and printed bill of ladings
- Facilitated important files which included scanning, uploading, and filing
- Managed import freight payments, which included collecting data from SAP and coding freight bills
- Preparing budgets & managing costs
- Billed late fees to drivers for missed/late appointments
- Input data/orders into company system
- Managed relationships with transportation providers, vendors, and internal conflicts to help resolve issues
- Followed up on order and shipping errors and ensured accuracy and customer satisfaction
- Coordinated inbound and outbound transportation of goods
- Audit and approved vendor invoices for trucking
- Reviewed & approved trucking and related expense invoices to ensure accurate payment
- Created ASN documents/labels
- Notify customers if shipments are delayed
- Assist in process of material transfers
- Track shipments details, location, ETA’S
- Check in and out drivers
- Assign moves to spotters on a move screen
- Communicated through Radio’s
- Coordinating and monitoring supply chain
- Ensuring premises, assets and communication are used effectively
- Communicate with suppliers, retailers and customers
- Plan and track shipments
- Provide customer support for claims, complaints & comments
CSR Logistics Specialist
APL LOGISTICS
Minooka, IL
2019.03 - 2020.01
- Answered customer inquiries and responded to emails
- Processed orders and tracked/traced orders
- Printed bill of ladings and distributed bills to drivers
- Organized trailers to be unloaded/loaded by the warehouse associates
- Helped with driver’s questions about product stock, etc
- Handled, sorted, and secured files
- Coordinated driver’s freights
- Book, schedule, tender through Blujay TMS, Track/trace loads, troubleshoot delays, recover failures for both inbound and outbound
- Resolve shipment and inventory issues
- Created ASN labels
- Printed LTL bills
- Assign carrier moves
- Checked in and out drivers
- Generated daily, weekly and monthly reports
Account Manager
AMAZON
Joliet, IL
2016.01 - 2019.01
- Processed payroll and approved timecards; Reviewed hours
- Printed badges and greeting visitors
- Recruited and trained new hires
- Resolved employee problems
- Answered inquiries
- Investigated suspicious activity ad review security cameras
- Pulled and ran daily reports
Education
Bachelors of Science - Human services
INDIANA TECH
2024-01
Skills
- Customer Service
- Logistics and Supply Chain
- RMA
- Returns
- Authorization and Claims
- Active Listener
- Microsoft Office Applications
- Payroll
- Leadership
- Problem Solver
- SAP/ERP Systems
- Microsoft Office – Excel (Pivot Tables, VLOOKUP)
- Multitasker
- Invoicing skills
Certification
ParaProfessional license, 06/30/30
Timeline
Logistics Specialist
Argonne National Laboratory
2023.03 - 2024.10
Logistics RMA Specialist
GCP APPLIED TECHNOLOGIES
2022.01 - 2023.02
Logistics Coordinator
CJ LOGISTICS
2020.01 - 2022.01
CSR Logistics Specialist
APL LOGISTICS
2019.03 - 2020.01
Account Manager
AMAZON
2016.01 - 2019.01
Bachelors of Science - Human services
INDIANA TECH