Nautica Lassiter
Miami Dade Public Schools
Durham,NC
2
years of professional experience
Dynamic front desk professional with extensive experience at Miami Dade Public Schools, excelling in customer service and problem-solving. Proven track record of enhancing guest satisfaction through efficient check-in processes and effective communication. Skilled in data entry and team collaboration, consistently contributing to service improvement initiatives.
Work History
Hotel Front Desk Clerk
1 Year 9 Months- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Assisted with reservation system updates to ensure accurate bookings and room availability.
- Addressed guest inquiries promptly, providing information on hotel services and local attractions.
- Collaborated with housekeeping staff to maintain cleanliness standards and timely room turnover.
- Processed payments accurately, ensuring compliance with financial procedures and security protocols.
- Implemented feedback mechanisms for guest reviews, contributing to service improvement initiatives.
- Trained new front desk staff on operational procedures and customer service best practices.
Front Desk Receptionist
1 Year- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Assisted with reservation system updates to ensure accurate bookings and room availability.
- Addressed guest inquiries promptly, providing information on hotel services and local attractions.
- Collaborated with housekeeping staff to maintain cleanliness standards and timely room turnover.
- Processed payments accurately, ensuring compliance with financial procedures and security protocols.
- Implemented feedback mechanisms for guest reviews, contributing to service improvement initiatives.
- Trained new front desk staff on operational procedures and customer service best practices.
Hotel Front Desk Clerk
9 Months- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
Education
- Business Administration
Skills
Customer service
Attention to detail
Time management
Listening skills
Data entry
Problem-solving skills
Team collaboration
Telephone etiquette
Cash handling
Scheduling
Appointment scheduling
Administrative skills
Scheduling appointments
Office organization
Oral and writing communication
Timeline
Front Desk Receptionist
Miami Dade Public Schools
08.2025 - 08.2026Read More
Hotel Front Desk Clerk
Red Roof Hotel
11.2024 - 08.2025Read More
Hotel Front Desk Clerk
Hilton Garden Inn Hotel
02.2024 - 11.2025Read More
Miami Dade College
from Business Administration
Read More