Nautica Love
Knoxville,TN
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Humana
Knoxville, TN
01.2024 - Current
- Addressed member and provider inquiries on claims, benefits, and eligibility, ensuring clear communication and resolution.
- Consistently met or surpassed departmental performance metrics, demonstrating reliability and efficiency in service delivery.
- Worked collaboratively with team members to develop and implement effective solutions for customer issues.
- Resolved customer inquiries regarding billing and payment issues efficiently.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Gathered support data to drive invoice accuracy and work through billing discrepancies.
- Verified accuracy of invoices and account balances.
Patient Registration Specialist
Fort Sanders Regional Medical Center
Knoxville, TN
01.2021 - 12.2023
- Verified insurance benefits and secured pre-certifications to ensure seamless patient processing.
- Explained consent forms, billing policies, and patient financial responsibilities to enhance patient understanding and compliance.
- Adhered to hospital policies, procedures, and safety standards to maintain operational integrity and safety.
Deputy Clerk
Knox County Courthouse
Knoxville, TN
01.2018 - 12.2020
- Processed cash and credit transactions with precision, ensuring accurate financial records.
- Managed electronic records and verified legal documentation, maintaining compliance with legal standards.
- Prepared bank deposits; reconciled bank statements monthly.
- Processed payroll information including time sheets, pay rates.
- Processed incoming mail and filed essential documents accordingly.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Front End Supervisor
A.C. Moore
Knoxville, TN
07.2015 - 12.2017
- Enhanced customer experience by implementing efficient service strategies.
- Trained new team members on company policies and effective merchandising techniques.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Trained new employees in customer service techniques and store policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Welcomed large volume of guests and improved overall customer service.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Education
Associate of Applied Science - Associate of Science in Business Administration
Pellissippi State Community College
Knoxville, TN 03.2019 - 05.2021
High School Diploma - General Education
Karns High School
Skills
- Attention to Detail and Precision
- Time Management
- Patient & Customer Care
- Insurance Verification
- HIPAA & Health Safety
- Quality Assurance
- Supervision & Training
- Inventory Management
- Communication
- Problem-Solving
- Active Listening
- Conflict Resolution
- Payment processing
- Regulatory adherence
- Data entry accuracy
- Billing reconciliation
- Account management
Certification
- Microsoft Office Specialist (MOS)
- Association for Project Management (APM)
Timeline
Customer Service Representative
Humana
01.2024 - Current
Patient Registration Specialist
Fort Sanders Regional Medical Center
01.2021 - 12.2023
Associate of Applied Science - Associate of Science in Business Administration
Pellissippi State Community College
03.2019 - 05.2021
Deputy Clerk
Knox County Courthouse
01.2018 - 12.2020
Front End Supervisor
A.C. Moore
07.2015 - 12.2017
High School Diploma - General Education
Karns High School