Nautica Moseley
Summary
Experienced healthcare professional with expertise in patient access roles, ensuring seamless patient admissions and precise data management. Collaborates seamlessly with teams and thrives in dynamic healthcare environments. Recognized for exceptional communication skills and unwavering attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Children's Hospital of Richmond
04.2023 - Current
- My job responsibility was to register patients, schedule appointments, check the verification of insurance, enter demographics data, collect copayments, etc
- I also answered phone calls and assisted or directed them to the correct party
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Transport Dispatcher
VCU Medical Center
10.2022 - 04.2023
- I was responsible for dispatching, coordinating, organizing, and prioritizing patient transport requests from intensive care, step down, procedural areas, labs, clinics, and patient units
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
Patient Transport
VCU Medical Center
03.2021 - 04.2023
- I assisted patients in and out of taxis, ambulances, cars, and helicopters
- I also lifted patients on and off of their beds and moved them to treatment areas and operating rooms
- Performed basic health care services like measuring a patient's blood pressure and oxygen levels
- Developed strong relationships with hospital staff members across departments, fostering an environment conducive to seamless interdepartmental collaboration in regard to patient transport matters.
Cashier
Kroger
04.2018 - 03.2021
- I was responsible for having exceptional customer service, maintaining a clean checkout area, and processing transactions accurately
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
high school diploma -
Huguenot high school
06.2020
Skills
- Office Secretary
- Computer skills
- Leadership
- Organizational skills
- Customer service
- Problem solving
- Critical thinking
- Time management
- Adaptability
- Strong social skills
- Phone and email etiquette
- Honed attention to detail
- HIPAA compliance
- Patient registration
Certification
Basic life support
Timeline
Patient Access Representative
Children's Hospital of Richmond
04.2023 - Current
Patient Transport Dispatcher
VCU Medical Center
10.2022 - 04.2023
Patient Transport
VCU Medical Center
03.2021 - 04.2023
Cashier
Kroger
04.2018 - 03.2021
high school diploma -
Huguenot high school
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