Nauticarose Pitt
Tampa,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
Tampa, FL
02.2024 - 01.2025
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Developed strong relationships with customers by providing personalized assistance and support.
- Helped customers unlocked/unrestrict Apple Cash accounts
- Handled dispute requests
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Maximus
Tampa
01.2022 - 01.2024
- Helped customers enroll in healthcare by providing assistance with applications
- Providing information about healthcare to millions of Americans across the world
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Runner/server/theater Host
Look dine in cinemas
Tampa
04.2021 - 05.2023
- Greet and seat customers with a warm and welcoming attitude
- Efficiently deliver food, popcorn & drinks to customers seat
- Supervising auditorium during movie/show
- Dealing with disputes over seating or any complaints/issues during movie
Pizza Hut
Csr/Cashier/front counter
Tampa
03.2021 - 04.2023
- Processed customers menu orders through via telephone
- Assisting wait staff as needed
- Handle customers problems efficiently and in a friendly manner
- Suggestive sale new and additional added items to the menu
- Performed other duties as assigned
Drive Thru
Dairy Queen Grill & Chill
05.2020 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
King High School
Tampa, FL05-2023
Some College (No Degree) - Psychology
Hillsborough Community College
Tampa, FLSkills
- Task prioritization
- Adaptability and flexibility
- Inbound and outbound calling
- Strong teamwork
- Call center experience
- Multitasking and organization
- Professional telephone demeanor
- Customer service
- Verbal and written communication
- Complaint handling
- Positive and professional
- Empathy and patience
- Documentation
- Creative problem solving
- Data entry
- Adaptive team player
- High-energy attitude
- Sales expertise
Timeline
Customer Service Representative
Concentrix
02.2024 - 01.2025
Customer Service Representative
Maximus
01.2022 - 01.2024
Runner/server/theater Host
Look dine in cinemas
04.2021 - 05.2023
Pizza Hut
Csr/Cashier/front counter
03.2021 - 04.2023
Drive Thru
Dairy Queen Grill & Chill
05.2020 - 09.2022
High School Diploma -
King High School
Some College (No Degree) - Psychology
Hillsborough Community College