Navanna Walker
Chicago,IL
Summary
Dynamic and dedicated professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in maintaining cleanliness and ensuring a welcoming environment while delivering high-quality service. Committed to continuous improvement and collaboration in fast-paced settings.
Overview
2025
2025
years of professional experience
Work History
Crew Team Member
McDonald's
Merrillville, IN
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Used proper techniques to prepare food and ingredients.
- Checked and restocked utensils and condiments in appropriate locations for guests.
Sales Associate
Five Below
Merrillville, IN
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Emergency Medical Technician
After School Matters Inc.
Chicago, IL
06.2024 - 08.2024
- Took quizzes after reading chapters from a book that was assigned to everyone
- Practiced and watched videos on how to give CPR on adults and babies
- Watched and practiced how to take BP and vitals
- Practiced how to properly help take patients to and off the ambulance
- Learned about some of the medications used to treat certain things that patients might have
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
Education
Chicago Vocational High School
Chicago, ILCalumet New Tech High School
Gary, IN05.2024
Penn Foster Online
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Teamwork and collaboration
- Cleaning and sanitation
- Positive attitude
Timeline
Emergency Medical Technician
After School Matters Inc.
06.2024 - 08.2024
Sales Associate
Five Below
10.2023 - 12.2023
Crew Team Member
McDonald's
Chicago Vocational High School
Calumet New Tech High School
Penn Foster Online