Ryan Hill
West Des Moines
Summary
Dedicated Crew Member with extensive experience in customer service and food safety. Trains team members to uphold operational standards while enhancing customer experiences. Skilled in following detailed instructions and adapting to various roles as needed. Known for high productivity, effective communication, and problem-solving abilities that contribute to team success and customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Crew Team Member
Mcdonalds
West Des Moines
12.2024 - Current
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Resolved customer concerns promptly to enhance dining experience.
- Collaborated with team members to ensure smooth restaurant operations.
- Maintained cleanliness and organization of workstations to support efficient operations.
- Prepared food items according to safety and quality standards.
- Followed health guidelines to ensure safe food handling and preparation.
- Trained new employees on procedures and best practices to enhance team performance.
- Operated cash register, handling transactions efficiently and accurately.
- Ensured efficient unloading of trucks to maintain workflow.
- Organized incoming shipments for effective inventory management.
- Conducted inspections of products to ensure quality standards upon arrival.
Kitchen Staff Member
Casey's
west des moines
10.2023 - 12.2024
- Prepared food items following safety and quality standards.
- Operated kitchen machinery and tools safely and effectively.
- Maintained cleanliness of kitchen equipment and workstations.
- Collaborated with team members to ensure efficient meal service.
- Assisted in inventory management and stock rotation practices.
- Supported training of new kitchen staff in daily operations.
Truck Driver
Amazon
Bondurant
11.2020 - 03.2023
- Operated delivery trucks to transport packages efficiently and safely.
- Inspected vehicles before and after routes for maintenance and safety compliance.
- Managed navigation routes using GPS technology for timely deliveries.
- Executed daily operational tasks accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Cashier
Kohls
Clive
03.2017 - 12.2020
- Operated cash register and processed customer transactions efficiently.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Handled returns and exchanges in accordance with company policies.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
Crew Trainer
Mcdonalds
Johnston
12.2014 - 11.2020
- Trained new team members on operational procedures and customer service techniques.
- Instructed new team members on correct procedures for operations.
- Oversaw daily crew activities to ensure compliance with quality standards.
- Engaged with customers to resolve issues and promote a positive dining experience.
- Encouraged open communication between trainees and management throughout the learning process.
- Guided employees through change management processes during upgrades or rollouts.
Education
High School Diploma -
Valley Highschool
West Des Moines, IA05-2017
Skills
- Food safety
- Quality assurance
- Inventory management
- Multitasking and organization
- Tool and equipment use
- Ordering procedures
- Safety
- Safe vehicle operation
- Effective communication
- Team collaboration
- Hospitality and accommodation
- Process improvement
- Time management
- Multitasking and organization
- Attention to detail
- Effective communication
- Customer relationship management
- Willingness to learn
- Quick learner
- Positive attitude
- Basic math
- Hospitality and accommodation
- Performance improvement
- Adaptability
- Team collaboration
- Problem solving
- Fast Learner
- CDL Class A
Certification
- CDL Class A
Timeline
Crew Team Member
Mcdonalds
12.2024 - Current
Kitchen Staff Member
Casey's
10.2023 - 12.2024
Truck Driver
Amazon
11.2020 - 03.2023
Cashier
Kohls
03.2017 - 12.2020
Crew Trainer
Mcdonalds
12.2014 - 11.2020
High School Diploma -
Valley Highschool