Navarrio Smith

• Enhanced customer loyalty by offering tailored solutions that met individual needs.
• Resolved customer complaints promptly, maintaining a positive brand image.
• Handled cash transactions accurately while adhering to established security procedures.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Created successful strategies to develop and expand customer sales.

Drove substantial sales through suggestive selling and by promoting add-on purchases.

• Conducted performance evaluations providing constructive feedback aligning with individual growth/development goals leading towards career advancement opportunities within the company.
• Managed cash handling procedures such as reconciliation of tills, preparing bank deposits, and overseeing cashiers'' accuracy in transactions.
• Analyzed sales data to identify trends and make informed decisions on staffing needs, product placement, and promotions.

Performed customer negotiations to reach a fair conclusion for both business and customer.

Received information regarding identified problems and devised responses to satisfy concerns.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Provided optimal customer engagement, resulting in increased sales conversions.

Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.

Managed customer accounts to secure customer satisfaction and repeat business.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.