Navdeep Ghumman
Moorpark,CA
Summary
Accomplished Owner/Manager at Agoura Cleaners And Alterations and seasoned Real Estate Agent at Century21, I excel in customer relations and small business operations. Leveraging relationship building and budget development, I've significantly enhanced client satisfaction and streamlined business processes, fostering a culture of efficiency and loyalty. My expertise in administrative oversight and product branding consistently drives superior results and business growth.
Overview
12
12
years of professional experience
Work History
Owner/Manager
Agoura Cleaners And Alterations
Agoura Hills, CA
09.2016 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Real Estate Agent/Notary Public
Century21
Agoura Hills, CA
09.2012 - 08.2016
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Customer Care Representative ( Part Time)
Total Paper And Packaging
Simi Valley, CA
04.2012 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
MBA - Commerce And Business Administration
Khalsa College
Punjab,India06.2001
BBA - Business Administartion
Kanya Maha Vidalaya
Punjab, India1999
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Product branding
- Administrative Oversight
- Budget Development
- Labor Relations
Timeline
Owner/Manager
Agoura Cleaners And Alterations
09.2016 - 04.2024
Real Estate Agent/Notary Public
Century21
09.2012 - 08.2016
Customer Care Representative ( Part Time)
Total Paper And Packaging
04.2012 - 08.2016
MBA - Commerce And Business Administration
Khalsa College
BBA - Business Administartion
Kanya Maha Vidalaya