Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Navdeep Kaur

Yuba City,CA

Summary

Hardworking and motivated with 9 years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Phlebotomist

Oroville Hospital
Yuba City, CA
11.2023 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Verified patient information prior to specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Certified Nursing Assistant

Interim HealthCare
Yuba City, CA
11.2023 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Participated in educational programs related to nursing assistant skills development.

Shift Leader

SUBWAY®Restaurants
Marysville, CA
12.2015 - 01.2024
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Education

High School Diploma -

Yuba City High School
Yuba City, CA
05.2015

Phlebotomist

Sutter County One Stop
Yuba City, CA

Some College (No Degree) - Certified Nurse Assistant

Sutter County One Stop
Yuba City, CA

Some College (No Degree) - Registered Nurse

Straighterline
Online

Skills

  • Assigning Work
  • Shift Scheduling
  • Customer Service Management
  • Flexible Schedule
  • Staff Supervision
  • Verbal and Written Communication
  • Cash Handling
  • POS Systems
  • Payment Processing
  • Database and Client Management Systems
  • Computers and Technology
  • Microsoft Office
  • Invoicing and Billing
  • Data Entry
  • Medical Terminology Knowledge
  • Monitoring Fluids
  • Drawing Blood
  • Documentation and Recordkeeping
  • Sample Processing
  • Direct Patient Care
  • Collecting Specimens
  • Understands Medical Procedures
  • Medical Records Management

Certification

  • Certified Phlebotomy Technician (CPT)
  • Certified nurse assistant
  • American Heart Associate CPR

Timeline

Phlebotomist

Oroville Hospital
11.2023 - Current

Certified Nursing Assistant

Interim HealthCare
11.2023 - Current

Shift Leader

SUBWAY®Restaurants
12.2015 - 01.2024

High School Diploma -

Yuba City High School

Phlebotomist

Sutter County One Stop

Some College (No Degree) - Certified Nurse Assistant

Sutter County One Stop

Some College (No Degree) - Registered Nurse

Straighterline

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Navdeep Kaur