Summary
Overview
Work History
Education
Skills
Languages
Summary of Qualifications
Timeline
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Navdeep Singh

Saint Joseph,MI

Summary

Motivated college student pursuing studies in Criminal Justice with the goal of becoming a police officer. Eager to apply academic knowledge and gain practical experience to contribute to community safety. Dedicated to developing a strong foundation in law enforcement principles and building positive relationships within diverse communities.

Overview

8
8
years of professional experience

Work History

Fleet Service Clerk

American Airlines
01.2022 - Current
  • Enhanced fleet efficiency by implementing streamlined maintenance schedules and tracking systems.
  • Reduced vehicle downtime for repairs by conducting regular safety inspections and preventative maintenance tasks.
  • Improved customer satisfaction with timely deliveries through effective route planning and scheduling adjustments.
  • Increased team productivity by providing ongoing training and support to fellow Fleet Service Clerks.

Lead Compliance Coordinator/GSC

American Airlines
05.2021 - 01.2022
  • Conducted internal audits to ensure compliance with environmental, safety, security, vendor contract, and financial regulations.
  • Monitored agent progress, especially on HAZMAT, Dangerous Goods, and security training.
  • Conducted investigations on irregularities or fines from government agencies.

Ramp Supervisor

American Airlines
12.2020 - 05.2021
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
  • Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
  • Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.

Passenger Service Agent

American Airlines
06.2019 - 12.2020
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Passenger Service Supervisor

Prospect Airport Services
12.2018 - 05.2019
  • Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
  • Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
  • Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
  • Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.

Receptionist Administrator

Orr Cadillac
05.2016 - 01.2018
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.

Education

Bachelor of Arts - Criminal Justice

University of North Texas At Dallas
Dallas, TX
05.2025

Skills

  • Caseload Management
  • Research and Investigation
  • Compliance Coordination
  • Customer Service
  • Internal Auditing
  • Environmental and Safety Compliance
  • HAZMAT and Dangerous Goods Knowledge
  • Administrative Duties
  • Conflict Resolution
  • Briefing Drafting
  • Mediation Techniques
  • Excellent Communication Skills

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Italian
Limited Working
English
Native or Bilingual

Summary of Qualifications

Customer-oriented leader with a strong academic background in Criminal Justice & Political Science, anticipating graduation in May 2025. Proven adaptability and success in roles such as Paralegal Assistant and various positions at American Airlines. Demonstrated skills in caseload management, research, compliance coordination, and customer service. Aspiring police officer with a commitment to community safety, law enforcement principles, and positive community relations.

Timeline

Fleet Service Clerk

American Airlines
01.2022 - Current

Lead Compliance Coordinator/GSC

American Airlines
05.2021 - 01.2022

Ramp Supervisor

American Airlines
12.2020 - 05.2021

Passenger Service Agent

American Airlines
06.2019 - 12.2020

Passenger Service Supervisor

Prospect Airport Services
12.2018 - 05.2019

Receptionist Administrator

Orr Cadillac
05.2016 - 01.2018

Bachelor of Arts - Criminal Justice

University of North Texas At Dallas

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Navdeep Singh