Navindra Persaud
Boynton Beach
Summary
Results-driven professional with extensive experience leading high-volume retail operations for CVS Health. Proven ability to drive sales growth, improve customer satisfaction, and build high-performing teams. Skilled in talent development, labor management, and operational execution, with a strong focus on achieving key performance metrics and fostering a collaborative one team culture.
Overview
11
11
years of professional experience
Work History
Store Manager
CVS Pharmacy
Boynton Beach
03.2025 - Current
- Lead operations for a high-volume retail location generating $X–$XM+ in annual revenue, delivering consistent sales and profit growth
- Developed a team of 12 colleagues, establishing a talent pipeline through hiring, coaching, and career development
- Enhanced team engagement and retention with structured performance management, coaching, and regular one-on-one development conversations
- Optimize labor planning by scheduling to demand and managing payroll budgets, achieving 5 % reduction in labor costs
- Sales growth of 2 % year-over-year
- Customer satisfaction increase of 4 points on average per survey
- Shrink reduction of 3.5%
- Loyalty program growth of 3%
- Lead onboarding and continuous training to ensure team readiness across front store and cross-functional roles
- Partner with Pharmacy Manager, Rx District Leader, and healthcare teams to support a unified #OneTeam approach and total store success
- Collaborate with District Leadership to execute company initiatives and align store priorities with strategic goals
- Served as community ambassador, fostering strong customer relationships and boosting local engagement
Store Manager
CVS Pharmacy
Boynton Beach
08.2024 - 02.2025
- Supported daily store operations by coordinating team activities and ensuring efficient workflow
- Drove improvements across key store performance metrics (sales, service, loyalty, shrink, compliance, and inventory accuracy) by analyzing data and executing strategic action plans to exceed business goals
- Ensured safe, compliant, high-quality work environment by leading timely training and development of team members to uphold operational standards
- Enhanced team and business performance through partnerships with district leaders, regular check-ins, budget management, inventory oversight, and monitoring of daily operational metrics
Operations Manager
CVS Pharmacy
06.2023 - 07.2024
- Supported Store Manager in overall operations, enhancing store performance and building consumer loyalty through excellent customer service.
- Managed staffing, training, and development to ensure effective team performance and operational readiness.
- Managed sales and inventory processes to ensure product availability and meet customer demand.
- Oversaw financial operations to maintain budget compliance and track expenditures.
- Led customer service initiatives, improving client satisfaction and effectively resolving issues.
Pharmacy Manager and Principle Pharmacist
Massy Stores
St Anns
09.2015 - 09.2022
- Increased Pharmacy sales and profit through effective merchandising, competitive pricing, proper signage, 100% availability, budgeting, sales forecasting, and strong cross-functional relationships, while assessing economic trends and demographics.
- Led Pharmacists and Technicians in effective customer service techniques, ensuring resolution of customer needs, complaints, and issues in accordance with company guidelines and standards.
- Minimized losses from expiries by improving inventory management (FIFO), enhancing communication with health professionals, negotiating with retailers, and implementing stock redistribution strategies.
Education
Bachelor's of Pharmacy -
The University of the West Indies
St Augustine, Trinidad and TobagoSkills
- Sales Growth
- Sales Strategy
- Customer Experience
- Retail Operations
- Inventory Management
- Loss Prevention
- Labor Planning
- Compliance & Safety
- Performance Management
- Team Leadership
- Talent Development
Timeline
Store Manager
CVS Pharmacy
03.2025 - Current
Store Manager
CVS Pharmacy
08.2024 - 02.2025
Operations Manager
CVS Pharmacy
06.2023 - 07.2024
Pharmacy Manager and Principle Pharmacist
Massy Stores
09.2015 - 09.2022
Bachelor's of Pharmacy -
The University of the West Indies