Teresa Tran
Bradenton,US
Summary
Results-driven store manager with a track record of exceeding sales targets through effective employee coaching and performance monitoring. Expertise in training, daily planning, and customer service management. Proven ability to enhance operations for sustainable growth and profitability. Strong leadership in coordinating multi-departmental operations and developing high-performing teams.
Overview
21
21
years of professional experience
Work History
Store Manager
Aéropostale
Ellenton, US
09.2021 - Current
- Lead daily operations, drive sales, and manage teams, to meet company goals.
- Implemented sales initiatives that effectively drove traffic and improved overall store performance.
- Developed visual merchandising strategies that increased store presentation and appeal, attracting more customers.
- Trained and mentored staff on product knowledge and customer service techniques.
- Analyzed sales trends to adjust inventory and optimize product placement strategies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened workflow productivity by hiring and developing top talent, enhancing team efficiency.
- Ensured compliance with company policies, procedures, and safety standards consistently.
Assistant Manager
PacSun
Ellenton, US
05.2021 - 08.2021
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency.
- Supervised store operations, including opening and closing procedures.
- Created weekly work schedules to meet business demands and accommodate employee vacation requests.
- Led onboarding of new employees, including training, mentoring, and completion of new hire paperwork.
- Communicated with managers from other departments to maintain transparency.
- Provided excellent customer service in a timely manner.
- Interacted with customers to assess their needs and recommend products or services.
- Assisted in promotional and marketing efforts to drive sales growth.
Store Manager
Claire's
Sarasota, US
08.2016 - 05.2021
- Exceed store sales and profit targets by fostering consumer loyalty.
- Built a loyal customer base through targeted engagement strategies to encourage repeat business.
- Increased sales via weekly inventory reports to enhance stock management.
- Reported store and staff issues, financial goals, and sales data to district manager.
- Managed employee scheduling to optimize operations during peak periods.
- Recruited, interviewed, and hired staff to elevate team skills and capabilities.
- Oversaw compliance with store policies while organizing work among employees.
- Educated clients on aftercare procedures and jewelry options for ear piercing services.
- Performed ear piercing procedures using sterile techniques and equipment.
- Maintained a clean and organized work area to ensure safety standards.
Store Manager
Fragrance Outlet Inc
Ellenton, US
01.2012 - 05.2014
- Oversaw daily operations of start-up, ensuring effective staffing, training, compliance, inventory control, and financial management.
- Directed adherence to all store policies, procedures, and controls while planning, organizing, and delegating work among employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Facilitated weekly store meetings to strategize sales promotions and introduce new inventory.
- Maintained the store's setup and daily operations through schedule optimization and delegation.
- Cultivated repeat business through exceptional customer service, enhancing customer loyalty.
Sales Floor Manager
America's Super Pawn
Bradenton, US
04.2010 - 01.2012
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Assisted customers by answering questions and fulfilling requests to enhance overall service experience.
- Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.
- Trained team members on effective strategies to achieve operational and sales goals.
- Analyzed sales reports to identify performance trends and support inventory management.
- Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
- Marked down clearance items and moved merchandise to its proper location in the store.
- Opened and closed the store independently and prepared the nightly bank drop for the manager.
- Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
Store Manager
Piercing Pagoda
Bradenton, US
06.2008 - 04.2010
- Managed daily operations of start-up, including staffing, training, compliance, inventory control, and financial functions.
- Meet or exceed store sales and profit targets by inspiring consumer loyalty.
- Cultivated repeat business through exceptional customer service.
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
- Managed compliance with store policies, procedures, and controls, while planning, organizing, and delegating work among employees.
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Organized and led weekly store meetings to discuss sales promotions and new inventory.
- Used marketing and graphic design techniques to support sales.
- Leveraged social media and brand marketing to consistently achieve a $[Amount] sales quota each [Timeframe].
Sales Floor Manager
Bealls Florida
Bradenton, Florida
01.2005 - 06.2008
- Supervised daily operations on sales floor, improving customer experience through efficient task management and staff support.
- Trained and mentored staff to improve product knowledge and service skills.
- Developed merchandise displays, increasing customer engagement and driving sales through visual appeal.
- Coordinated with management to implement promotional events and strategies.
- Monitored sales trends to identify opportunities for improvement on the floor.
- Managed daily store operations by assigning tasks to sales associates and overseeing their completion.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted regular meetings with staff members to discuss new initiatives and goals.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Provided feedback on product knowledge training sessions for sales associates in order to improve their understanding of company products.
- Ensured compliance with company policies and safety regulations among staff members.
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
- Identified potential vendors for merchandise selection based on market trends and consumer needs.
- Drafted monthly reports on store performance metrics, providing management with insights for strategic decision-making.
Education
Gemologist - Diamonds
Gemological Institute of America
Carlsbad, CA05-2010
High School -
Lakewood Ranch High School
Lakewood Ranch, FLSkills
- Store operations management
- Retail sales
- Sales growth
- Sales analysis
- Inventory management
- Visual merchandising
- Logistics coordination
- Performance tracking
- Time management
- Team leadership
- Detail-oriented
- Sales tactics
- People-oriented
Timeline
Store Manager
Aéropostale
09.2021 - Current
Assistant Manager
PacSun
05.2021 - 08.2021
Store Manager
Claire's
08.2016 - 05.2021
Store Manager
Fragrance Outlet Inc
01.2012 - 05.2014
Sales Floor Manager
America's Super Pawn
04.2010 - 01.2012
Store Manager
Piercing Pagoda
06.2008 - 04.2010
Sales Floor Manager
Bealls Florida
01.2005 - 06.2008
Gemologist - Diamonds
Gemological Institute of America
High School -
Lakewood Ranch High School