Navjot Kaur
Fremont,California
Summary
Dynamic Pharmacy Technician with proven expertise at EntirelyPet's Pharmacy, excelling in proper labeling procedures and inventory tracking. Adept at building relationships and delivering exceptional customer service, I effectively resolved prescription discrepancies, ensuring high-quality care and satisfaction. Committed to maintaining security and organization in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
EntirelyPet's Pharmacy
Union City, CA
01.2024 - Current
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Pharmacy Technician
Walgreen's Pharmacy
Fremont, California
08.2024 - 02.2025
- Managed inventory levels and organized pharmaceutical supplies effectively.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided customer service by answering inquiries about medications and pet care.
- Maintained a clean and organized workspace to ensure safety compliance.
- Recorded prescription information in pharmacy management systems accurately.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Quality Control Manager
Healthy pet's
Union city , CA
09.2022 - 12.2024
- Conducted regular inspections to ensure compliance with industry standards and regulations.
- Collaborated with production teams to address quality issues and enhance operational efficiency.
- Analyzed product samples for defects and inconsistencies during manufacturing processes.
- Maintained accurate records of quality assessments and compliance documentation.
- Reviewed supplier quality data to ensure adherence to Healthy Pet's standards for materials.
- Reviewed customer complaints and took corrective action when necessary.
- Prepared detailed reports on quality performance metrics for management review.
Pharmacy Clerk
pharmacy
Fremont, California
09.2022 - 01.2024
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents and packages.
- Answered telephones to respond to questions or requests.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Customer Service Representative
Healthy Pets Veterinary Services
Union City , , CA
03.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Education
Certification - Real Estate
US Realty Training
Online05-2025
Pharmacy Technician
University of San Francisco
San Francisco, CA08-2023
Bachelor of Science - Pharmacy
Punjab Technical University
India 08-2021
High School Diploma -
Cambridge International School
India 05-2017
Skills
- Proper Labeling Procedures
- Verifying Orders
- Relationship Building
- Data Entry
- Prioritization and Organization
- Inventory Tracking
- Verbal and Written Communication
- Storage Maintenance and Security
- Answering and Routing Calls
- Customer Service
- Quality Assurance and Control
- Problem-Solving Skills
Certification
- Certified Pharmacy Technician
- Quick Books
- Certified Real Estate Agent.
- CPR certification.
- First aid Certifications.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Pharmacy Technician
Walgreen's Pharmacy
08.2024 - 02.2025
Pharmacy Technician
EntirelyPet's Pharmacy
01.2024 - Current
Quality Control Manager
Healthy pet's
09.2022 - 12.2024
Pharmacy Clerk
pharmacy
09.2022 - 01.2024
Customer Service Representative
Healthy Pets Veterinary Services
03.2022 - 09.2022
Pharmacy Technician
University of San Francisco
Bachelor of Science - Pharmacy
Punjab Technical University
High School Diploma -
Cambridge International School
Certification - Real Estate
US Realty Training
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