NAVPREET KAUR
MANTECA,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Motor Vehicle Representative
DMV California
Tracy, CA
11.2017 - 11.2018
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Created documents with applicant information and verified data against database information.
- Performed routine data entry or document management.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Issued various permits and licenses such as learner's permit, driver license, car registrations etc.
- worked for long hours and weekends to meet work requirements.
Dispatcher Office Assistant
CITCO TRANS INC.
MANTECA, CA
01.2015 - 10.2017
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
- Trained new employees in various procedures and gave feedback on daily work performance ..
- Closely monitored dispatch board to triage and prioritize over 40-50 daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- worked with AR teams to make cash in flow on time and assisted them with any invoice inquiries.
Collections Specialist/Accounts Receivable Specialist
Accenture Services Private Ltd
Greater Noida , New Delhi India
05.2013 - 12.2014
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Entered client details and notes into system for interdepartmental access and review.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Investigated daily variances and corrected errors to resolve discrepancies.
- contacting clients by making calls and e-mails to get updates on payment status .
- Run AR reports using various software.
- Tracked invoices, receipts and deposit slips to generate weekly AR reports and updated management on conference calls.
- Reduced time and costs by implementing new accounting procedures.
Debt Collection Specialist
Encore Capital Group
Gurgaon, India
01.2011 - 02.2013
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Care Executive
EXL Services Private
Noida , UP, India
12.2009 - 01.2011
- Kept accurate records of all customer interactions and transactions.
- Taking 60-70 calls from United Kingdom to resolve British gas customer complaints.
- Maintained and managed customer files and databases.
- Offered free products or services to pacify irate or unsatisfied customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Care Executive
IBM Global Process Services
Chandigarh, India
01.2008 - 11.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Communicated with customers to identify needs and expectations.
Education
Bachelor of Commerce - Accounting And Business Management
Khalsa College , Amritsar Punjab India
Amritsar India 06.2003 - 04.2007
Skills
Researching skills
Proficient in Excel
Timeline
Motor Vehicle Representative
DMV California
11.2017 - 11.2018
Dispatcher Office Assistant
CITCO TRANS INC.
01.2015 - 10.2017
Collections Specialist/Accounts Receivable Specialist
Accenture Services Private Ltd
05.2013 - 12.2014
Debt Collection Specialist
Encore Capital Group
01.2011 - 02.2013
Customer Care Executive
EXL Services Private
12.2009 - 01.2011
Customer Care Executive
IBM Global Process Services
01.2008 - 11.2009
Bachelor of Commerce - Accounting And Business Management
Khalsa College , Amritsar Punjab India
06.2003 - 04.2007