NAVY OLIVER
Collinsville
Summary
High-energy, proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Store Manager
Vintage Stock
Fairview Heights, IL
05.2025 - Current
- Oversee daily store operations, ensuring adherence to company policies and procedures.
- Train and mentor staff to enhance customer service skills and product knowledge.
- Develop visual merchandising strategies to optimize product displays and increase sales.
- Analyze inventory levels, implementing effective stock management practices to minimize shrinkage.
- Lead team meetings to communicate sales goals, updates, and performance expectations.
- Collaborate with corporate leadership on promotional initiatives to drive foot traffic and engagement.
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage payroll and staff schedules
Member Service Specialist
Sam's Club
07.2023 - 01.2025
- Customer Service
- Selling memberships, membership upgrades and Sam's Club credit cards
- Answering phones, processed returns, processed membership renewals, worked cash registers, and cleaned
- Adhered to company policies and procedures while providing exceptional service to members.
- Performed account maintenance such as opening and closing accounts, updating information.
- Demonstrated strong problem solving abilities when resolving member complaints or issues.
- Utilized effective communication skills to build relationships with members and co-workers.
- Provided excellent customer service to members by answering inquiries, resolving problems and processing transactions quickly and accurately.
- Assisted in training new employees on the operations of the Member Service department.
- Developed a thorough understanding of products and services offered by the organization.
Keyholder/Assistant Manager
Vintage Stock
04.2021 - 10.2023
- Customer Service
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Supported store manager in achievement of store goals and KPIs.
- Assigned employees to specific duties.
- Authorized payments and merchandise returns.
- Provided customer service by greeting and assisting customers and responding to
- Inventory, product pricing, returns, buys/trades
- Customer inquiries and complaints.
- Only Manager on duty often
Education
High School Diploma -
Collinsville High School
05-2023
Skills
- Customer service standards
- Exceptional communication
- Data entry proficiency
- Complaint handling
- Service sales
- Product promotion
- Up-selling strategies
- Relationship-driven selling
- Multitasking
- Problem-solving
- Money handling
- Microsoft office
- Product knowledge
- Complaint resolution
- Team leadership
- Payroll management
Timeline
Store Manager
Vintage Stock
05.2025 - Current
Member Service Specialist
Sam's Club
07.2023 - 01.2025
Keyholder/Assistant Manager
Vintage Stock
04.2021 - 10.2023
High School Diploma -
Collinsville High School