Nawal Abdiwahed
Minneapolis,Minnesota
Summary
Dedicated professional with strong skills in customer communication, focused on achieving goals and enhancing performance. Proven ability to solve problems effectively, ensuring client satisfaction and operational success. Eager to contribute to a team committed to excellence.
Overview
6
6
years of professional experience
Work History
Events and Sales Coordinator
Hilton Minneapolis
Minneapolis, MN
09.2022 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Handled customer inquiries by staying up to date on market and industry trends and finding unique solutions to issues.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Compiled client profiles and entered information into operating system.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions with Sales/Events Managers
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained long-term relationships with high net-worth clients.
Front Office Agent
Hilton Minneapolis
Minneapolis, MN
04.2018 - 09.2022
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Patient Access Representative
Abbott Northwestern Hospital
Minneapolis, MN
10.2020 - 07.2021
- Called insurance companies and verified patient coverage.
- Interviewed patients upon entrance to the hospital, gathered appropriate information, and entered data into the electronic system.
- Received and stored patients' valuables and other belongings, as requested.
- Obtained health, financial, and religious information from patients at the time of admission.
- Submitted fees and claims to insurance companies manually or digitally.
- Assembled registration paperwork and placed identification bands on the patient.
- Scheduled patient appointment and procedures with Epic.
- Checked daily doctor schedules and verified insurance.
- Educated patients and families on treatments, procedures, medications, continuing care, and community resources.
- Checked claims for errors, corrected issues, and mailed out promptly.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2018
GED -
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Goals and Performance
- Coaching Skills
- Customer Communication
- Account Management
- Registration management
- Problem-Solving
- HIPAA Compliance
Languages
Arabic
Professional
somali
Professional
Timeline
Events and Sales Coordinator
Hilton Minneapolis
09.2022 - Current
Patient Access Representative
Abbott Northwestern Hospital
10.2020 - 07.2021
Front Office Agent
Hilton Minneapolis
04.2018 - 09.2022
High School Diploma -
Burnsville High School
GED -
Minneapolis Community And Technical College
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