Nay-Nay Sherron Williams

• Handle high-volume inbound customer calls regarding utility services, billing inquiries, payments, service interruptions, and account maintenance.
• Serve as a floor support resource for customer service representatives by providing guidance on billing concerns, payment arrangements, account research, and company policies.
• Assist with escalated customer issues, ensuring timely and accurate resolutions while maintaining customer satisfaction.
• Research complex customer accounts, identify root causes of issues, and recommend solutions in accordance with company policies and procedures.
• Navigate multiple systems simultaneously to process payments, account updates, and service requests.
• Maintain detailed customer documentation and ensure compliance with regulatory requirements.
• Consistently meet productivity, quality, and customer service performance expectations.

• Managed customer accounts and provided personalized support regarding billing, payments, and account maintenance.

• Resolved customer concerns while maintaining professionalism and empathy in challenging situations.

• Protected confidential customer information and ensured compliance with company procedures.

• Assisted customers with basic troubleshooting and account-related inquiries.

• Consistently met performance, quality, and customer satisfaction expectations.

• Managed inbound and outbound customer communications.

• Processed payments and maintained accurate customer account records.

• Resolved customer concerns and escalated complex issues when necessary.

• Delivered prompt and professional customer service while meeting performance goals.

• Processed customer transactions accurately and efficiently.

• Balanced cash drawers and maintained accurate financial records.

• Assisted customers throughout multiple departments.

• Restocked merchandise and maintained store presentation standards.