Summary
Overview
Work History
Education
Skills
Contact
Languages
Education
References
Timeline
Generic

NAYA EID

Wesley Chapel

Summary

Talented professional with experience in the beauty and cosmetics industry. Possesses extensive knowledge of the latest beauty trends and products from a wide range of leading brands. Proven ability to provide customers with exceptional service, product knowledge and advice. Committed to providing a high-end shopping experience and developing strong, long-term relationships with customers.

Overview

6
6
years of professional experience

Work History

Sales and Service Coordinator

Sephora
09.2024 - Current
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.

BEAUTY ADVISOR

SEPHORA
10.2022 - 09.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Drove sales using extensive knowledge about products with a stable high SPLH Year to date .
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

ASSISTANT MANAGER

AMAZING LASH STUDIO
07.2021 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

CASH LEAD

OLD NAVY
06.2020 - 07.2021
  • Addressed escalated customer issues promptly, resulting in increased customer retention rates and positive feedback.
  • Assisted in reducing wait times by streamlining the cash handling process and improving cashier performance.
  • Increased customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Managed daily cash flow for optimal efficiency, ensuring accurate counts and timely deposits.

CREW MEMBER

MCDONALD'S
02.2019 - 03.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Supported great dining and meal experiences for guests
  • Became familiar with products to answer questions and make suggestions
  • Cleaned and maintained all areas of restaurant to promote clean image

Education

Bachelor of Arts - Marketing

University of South Florida
05.2026

Associate of Arts -

PASCO HERNANDO STATE COLLEGE
07.2024

Skills

  • Training and mentoring
  • Experienced with Google Application
  • Loss prevention strategies
  • Stock management
  • Office administration

Contact

Wesley Chapel, USA 33543

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Education

New Port Richey, FL,Tampa, FL

References

  • Pamela Hatch - Sephora (District Manager)

+1 (480)310-1798 - Pamela.Hatch@sephora.com

  • Colleen Daley - Sephora (Store Manager)

+1 (216)905-4886 - Colleen.Daley@sephora.com

  • Cadi Carpenter - Sephora (Sales and Service Lead)

+1 (813)312-5333 - Cadi.Carpenter@sephora.com


Timeline

Sales and Service Coordinator

Sephora
09.2024 - Current

BEAUTY ADVISOR

SEPHORA
10.2022 - 09.2024

ASSISTANT MANAGER

AMAZING LASH STUDIO
07.2021 - 10.2022

CASH LEAD

OLD NAVY
06.2020 - 07.2021

CREW MEMBER

MCDONALD'S
02.2019 - 03.2020

Associate of Arts -

PASCO HERNANDO STATE COLLEGE

Bachelor of Arts - Marketing

University of South Florida

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