Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nayana Hayes

Philadelphia,PA

Summary

Customer-focused professional with extensive experience in customer service, call handling, and administrative support. Proven ability to resolve inquiries, manage confidential information, and provide empathetic service in fast-paced environments. Remote-ready with strong communication, problem-solving, and time management skills, making me well-suited for a reservation sales role.

Overview

8
8
years of professional experience
2019
2019
years of post-secondary education

Work History

Direct Support Professional

Dr. Gertrude A. Barber National Institute
Philadelphia, Pa
08.2022 - 04.2023
  • Delivered client support while strictly following policies and documentation standards.
  • Communicated with clients, families, and interdisciplinary teams to resolve issues efficiently.
  • Managed sensitive information professionally and demonstrated empathy in high-stress situations.

Direct Support Professional (DSP)

U.S. Medical Staffing, Inc.
Philadelphia, Pa
01.2018 - 02.2020
  • Provided reliable client support while meeting scheduling and performance expectations.
  • Documented services and followed company policies and procedures.
  • Resolved client concerns effectively and built trust through clear communication.

Customer Service Associate

Rainbow Clothing Store
Philadelphia, Pa
06.2016 - 08.2018
  • Delivered front-line customer service in a fast-paced retail environment.
  • Handled transactions, orders, and inquiries accurately and professionally.
  • Met daily productivity and customer satisfaction standards consistently.

Office Assistant / Front Desk Receptionist

Work Ready Philadelphia
Philadelphia, Pa
06.2015 - 08.2016
  • Managed high-volume phone calls, scheduling, and administrative support.
  • Maintained accurate and confidential client records.
  • Assisted clients with inquiries efficiently and professionally.

Education

School of The Future
Philadelphia, Pa

Skills

  • Customer Service & Support
  • Problem Resolution
  • Policy & Procedure Compliance
  • Time Management
  • Quality Assurance
  • Microsoft Word
  • Microsoft Outlook
  • Call & Email Communication
  • Claims & Documentation Management
  • Confidential Information Handling
  • Multitasking
  • CRM/Data Entry
  • Microsoft Excel

    • Languages

    English
    Beginner

    Timeline

    Direct Support Professional

    Dr. Gertrude A. Barber National Institute
    08.2022 - 04.2023

    Direct Support Professional (DSP)

    U.S. Medical Staffing, Inc.
    01.2018 - 02.2020

    Customer Service Associate

    Rainbow Clothing Store
    06.2016 - 08.2018

    Office Assistant / Front Desk Receptionist

    Work Ready Philadelphia
    06.2015 - 08.2016

    School of The Future

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