Nayeli Carcamo
Dallas,TX
Summary
Dedicated Bilingual Medical Assistant with over 14 years of experience in patient intake and medical records management. Proficient in coordinating with surgical teams and verifying insurance coverage to optimize patient flow and enhance care quality.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Barnes Bariatric Surgical Solutions
Plano, Texas
02.2020 - 01.2026
- Assisted in patient intake and managed medical records efficiently.
- Scheduled appointments and coordinated with surgical teams for procedures.
- Educated patients on pre-operative and post-operative care instructions.
- Responded to patient inquiries and provided exceptional customer service support.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collaborated with insurance providers to verify coverage for surgical procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Communicated with insurance companies to determine coverage for specific procedures.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Managed patient check-in and check-out procedures and processed payments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Processed insurance claims and verified coverage details for patients.
- Assisted patients with questions about services and billing procedures promptly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Assistant
Yeargain Foot & Ankle
Dallas, TX
04.2016 - 02.2018
- Assisted in patient intake and managed medical records efficiently.
- Scheduled appointments and coordinated with surgical teams for procedures.
- Prepared exam rooms and ensured compliance with safety standards.
- Maintained inventory of medical supplies and ordered as needed.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
- Streamlined front desk operations to enhance patient flow during peak hours efficiently.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Medical Assistant
North Texas Laproscopic & General Surgery
Plano, Texas
01.2010 - 04.2016
- Inspected and prepared instruments for sterilization to ensure cleanliness.
- Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified insurance coverage and eligibility for medical services rendered.
- Entered data into electronic billing system.
- Assisted patients in understanding the details of their billings and payments.
- Worked closely with other departments such as clinical staff, administrative staff, and finance department personnel to resolve any issues related to billing.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
- Answered inquiries from patients regarding their bills and payment plans.
- Streamlined front desk operations to enhance patient flow during peak hours efficiently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
Education
Medical Assistant
PCI
Dallas, TX10-2009
High School Diploma -
Duncanville High School
Duncanville, TX05-2008
Skills
- Medical terminology
- Electronic health records
- Patient scheduling
- Insurance verification
- Vital sign measurement
- Medical records management
- Sterilization techniques
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
Barnes Bariatric Surgical Solutions
02.2020 - 01.2026
Medical Assistant
Yeargain Foot & Ankle
04.2016 - 02.2018
Medical Assistant
North Texas Laproscopic & General Surgery
01.2010 - 04.2016
Medical Assistant
PCI
High School Diploma -
Duncanville High School