Nayeli Cruz Gonzalez

Ross Dress for Less

06.2022 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Managed returns and exchanges, resolving customer issues promptly and professionally.
Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
Maintained accurate cash drawer, ensuring financial integrity and trust.