Nayeli Estrada
Austin ,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and drive sales through effective upselling techniques. Adept at cash handling and fostering team collaboration, consistently achieving high customer satisfaction ratings.
Overview
6
6
years of professional experience
Work History
Server
Blue Corn Harvest Bar & Grill
Round Rock, TX
06.2024 - 04.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Cracker Barrel
Round Rock, TX
09.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity.
Spa Attendant
Spa at Kalahari
Round Rock, TX
11.2020 - 08.2021
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Collected payments and issued locker room passes.
- Increased spa revenue by effectively promoting add-on services and products to guests.
Hostess
Razzoos
Round Rock, TX
08.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Eyelash Extension Technician
Ann Webb Skin Institute
Austin, TX07.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Team collaboration
- Sales techniques
- Point of sale operation
Timeline
Server
Blue Corn Harvest Bar & Grill
06.2024 - 04.2025
Server
Cracker Barrel
09.2021 - 04.2024
Spa Attendant
Spa at Kalahari
11.2020 - 08.2021
Hostess
Razzoos
08.2019 - 03.2020
Eyelash Extension Technician
Ann Webb Skin Institute