Hensy Peterson
The Bronx,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Motivated and detail-oriented aspiring Medical Assistant with hands-on training in clinical and administrative tasks. Passionate about providing compassionate support to patients and ensuring smooth clinic operations.
Overview
6
6
years of professional experience
Work History
Verizon
SalesStaff
Manhattan, NY
02.2024 - 01.2025
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager
Burlington
The Bronx, NY
02.2022 - 05.2024
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
Supervisor
Aldi
Wyandanch, NY
03.2019 - 04.2022
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Negotiated with suppliers to secure cost-effective resources.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Medical Assistant -
ABC TRAINING CENTER
The Bronx, NY02-2025
Skills
- Remote office availability
- Communication
- Microsoft Word
- Written communication
- Attention to detail
- Medical Assistant Certification
- EKG
- Phlebotomy
Timeline
Verizon
SalesStaff
02.2024 - 01.2025
Manager
Burlington
02.2022 - 05.2024
Supervisor
Aldi
03.2019 - 04.2022
Medical Assistant -
ABC TRAINING CENTER