Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Nayeli Ramirez

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

PNC Bank
Plano, TX
04.2022 - 05.2024
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Educated customers about different types of banking services available at the branch.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.

Online Personal Shopper

Walmart
Allen, TX
07.2020 - 04.2022
  • Greeted customers and provided excellent customer service.
  • Assisted in selecting items according to customer preferences.
  • Created personalized shopping experiences for each customer.
  • Developed strategies to increase sales and improve customer experience.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Analyzed consumer feedback data to understand customer needs better.
  • Identified opportunities for process improvement within the organization.
  • Responded promptly to customer inquiries via phone or email.
  • Prepared reports on sales performance for management review.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Catechist Assistant - Volunteer

Saint Mark the Evangelist Catholic Church
Plano, TX
09.2016 - 05.2018
  • Maintained accurate records of confirmands' participation in Confirmation activities.
  • Collaborated with volunteers who assisted during confirmation classes and services.
  • Spread faith through various evangelistic means, including Bible readings and group activities.
  • Assisted in the coordination of activities such as retreats, special events, and service projects.
  • Assisted in the presentation of Sunday School lessons, utilizing teacher guide and other creative resources.
  • Fostered safe and nurturing learning environment in classroom to promote faith development.
  • Provided childcare services during large-scale church events or trips.
  • Fostered a sense of community and belonging among students through team-building activities.

Education

High School Diploma -

International Leadership Of Texas - Garland High School
Garland, TX
05-2020

Skills

  • Cash Handling and management
  • Cash Drawer balancing
  • Banking law compliance
  • Asset Protection
  • Fraud Detection
  • Knowledgeable on banking system
  • Safe and vault operation
  • Exceptional customer service

Affiliations

  • Reading
  • Baking
  • Attending Church
  • Volunteering

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

PNC Bank
04.2022 - 05.2024

Online Personal Shopper

Walmart
07.2020 - 04.2022

Catechist Assistant - Volunteer

Saint Mark the Evangelist Catholic Church
09.2016 - 05.2018

High School Diploma -

International Leadership Of Texas - Garland High School

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Nayeli Ramirez