Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nayeli Rodriguez

Cincinnati,OH

Summary

Driven bilingual professional with a track record of enhancing patient and customer experiences at Cincinnati Children's Hospital through meticulous data entry proficiency and empathetic customer service. Excelled in maintaining patient confidentiality and registration processes, significantly improving service efficiency. Demonstrates exceptional teamwork and problem-solving skills, ensuring high standards of professionalism and courtesy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Access Service Representative

Cincinnati Children's Hospital
08.2022 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Responded promptly to phone calls from patients or referring providers seeking assistance or clarification on organizational services or policies.
  • Maintain welcoming environment by providing friendly, empathetic customer service during each interaction with patients and family members.
  • Streamlined patient registration process by implementing efficient data entry techniques and prioritizing accuracy.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.


Customer Service Representative

AllianceRx Walgreens Prime
06.2021 - 01.2022
  • Put in customer orders according to information I was receiving from the phone.
  • Handled customers insurance information maintaining everything confidential.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Sales Associate

Aeropostale
11.2019 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive experience to welcome customers
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

No Degree - Nursing

Cincinnati State Technical And Community College
Cincinnati, OH
04.2026

High School Diploma -

Fairfield High School
Fairfield, OH
05.2020

Skills

  • Bilingual- Spanish
  • Patient confidentiality
  • Documentation accuracy
  • Professionalism and Courtesy
  • Customer Service
  • Appointment Scheduling
  • Multitasking and Organization
  • Safety measures
  • Medical terminology knowledge
  • Teamwork and Collaboration
  • Problem-solving skills
  • Empathetic
  • Data entry proficiency
  • Attention to Detail

Certification

  • Licensed STNA

Languages

Spanish
Native or Bilingual

Timeline

Access Service Representative

Cincinnati Children's Hospital
08.2022 - Current

Customer Service Representative

AllianceRx Walgreens Prime
06.2021 - 01.2022

Sales Associate

Aeropostale
11.2019 - 02.2021

No Degree - Nursing

Cincinnati State Technical And Community College

High School Diploma -

Fairfield High School
Nayeli Rodriguez