Brianna Rubio
Long Beach,CA
Summary
Dynamic and adaptable professional with a proven track record at Federal Credit Union, excelling in customer service and data entry. Known for enhancing office efficiency and fostering positive team collaboration. Adept at conflict resolution, ensuring customer satisfaction while managing sensitive information with discretion. Committed to achieving shared goals in fast-paced environments.
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Office Assistant
Federal Credit Union
11.2024 - 01.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
Lorenzo Peña
05.2024 - 07.2024
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Aide
Wilson High School
09.2021 - 06.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
- Maintained inventory levels through regular monitoring and ordering supplies when necessary, reducing downtime due to shortages.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Associate of Science - Criminal Justice
Long Beach City College
Long Beach, CA09-2027
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-2024
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Guest services
- Product knowledge
- Adaptability and flexibility
- Conflict resolution
- Basic math
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Office Assistant
Federal Credit Union
11.2024 - 01.2025
Assistant Manager
Lorenzo Peña
05.2024 - 07.2024
Office Aide
Wilson High School
09.2021 - 06.2024
Associate of Science - Criminal Justice
Long Beach City College
High School Diploma -
Woodrow Wilson High School
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