Nayelli Miranda
Perry,IA
Summary
Personable and dedicated Customer Service Representative with experience in Human Resources. Solid team player with upbeat positive attitude and proven skill in establishing rapport with team members. Motivated to maintain team members satisfaction and contribute to company success. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Tier 1 Representative
Tyson Fresh Meats
01.2023 - Current
- Performed variety of clerical and administrative duties pertaining on-site support
- Answering the phone calls
- Helping team members with their inquiries
- Resolving cases from AskHR platform
- Training supervisors on the new model 'Next frontier'.
- Resolved complex issues for clients, ensuring a high level of satisfaction and repeat business.
- Managed difficult calls calmly and professionally, demonstrating patience when dealing with frustrated or upset customers.
HR ADMINISTRATOR
Tyson Fresh Meats
11.2021 - 01.2023
- Managed all human resource documentation including new hire Benefits orientation
- Regularly updated HR databases to reflect employee information, changes in benefits and other details
- Initiated disciplines in Workday
- Entered daily attendance report in HRIS
- Printing disciplines from HRIS system
- Answered employee questions regarding health benefits and 401k
- Conducted exit interviews and completed employment termination paperwork.
FSQA Administrator
11.2020 - 11.2021
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Booked flights and reserved hotel rooms to plant and coordinate staff travel
- Inventoried and ordered supplies for office
- Updating shelf life from Lab.
production clerk
10.2020 - 11.2020
- Helped supervisors on entering daily documents such as 1 on 1 with team members
- Entering safety contacts for supervisors
- Entered daily ham, cut and harvest for downtime.
PRoduction wokrer
07.2020 - 10.2020
- Aligning loins
Education
High School diploma -
Perry High School
06.2020
Skills
- Customer service support
- Organizational skills
- Multitasking and Prioritization
- Friendly and patient
- Teamwork and collaborative
- Responsible
- Fast learner
- Ability to work under pressure
- Goal-Oriented
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Tier 1 Representative
Tyson Fresh Meats
01.2023 - Current
HR ADMINISTRATOR
Tyson Fresh Meats
11.2021 - 01.2023
FSQA Administrator
11.2020 - 11.2021
production clerk
10.2020 - 11.2020
PRoduction wokrer
07.2020 - 10.2020
High School diploma -
Perry High School
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