Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager
Nayely Hurtado

Nayely Hurtado

The Colony,TX

Summary

Highly motivated and compassionate employee with a strong desire to take on new challenges. Brings a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Strong work ethic, adaptability, and exceptional interpersonal skills enhance ability to deliver exceptional service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Gym Associate

Sweat60 Infrared
03.2024 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Enhanced guest satisfaction by providing efficient check-in processes.
  • Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
  • Increased member retention by creating a welcoming and supportive environment for all gym visitors.
  • Enhanced gym cleanliness by thoroughly vacuuming, mopping, and sanitizing all workout areas.
  • Supported member satisfaction with clean, restrooms, and shower facilities.

Patient Care Technician

Baylor Scott & White Medical Center
02.2022 - 02.2024
  • Provided direct patient care and assistance to healthcare team members.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Assisted with patient admissions, discharges and transfers.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.

Waitress

Eggsellent Cafe
10.2021 - 02.2022
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Assisted in seating guests at tables or booths.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided accurate change for cash transactions using a cash register system.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Team Member

Tropical Smoothie Cafe
04.2020 - 10.2021
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.

Sales Associate

Gymboree Group
08.2019 - 03.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Shift Lead

Tropical Smoothie Cafe
05.2016 - 07.2019
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Provided guidance and support to other team members as needed.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

Associate of Science- General Studies -

COLLIN COUNTY COMMUNITY COLLEGE

Skills

  • Bilingual (English/Spanish)
  • Professionalism
  • Patient
  • Dependability
  • Positive Attitude
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Reliability
  • Customer satisfaction

Certification

Certified Phlebotomy Technician

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Gym Associate

Sweat60 Infrared
03.2024 - Current

Patient Care Technician

Baylor Scott & White Medical Center
02.2022 - 02.2024

Waitress

Eggsellent Cafe
10.2021 - 02.2022

Team Member

Tropical Smoothie Cafe
04.2020 - 10.2021

Sales Associate

Gymboree Group
08.2019 - 03.2020

Shift Lead

Tropical Smoothie Cafe
05.2016 - 07.2019

Associate of Science- General Studies -

COLLIN COUNTY COMMUNITY COLLEGE

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Nayely Hurtado