Nayely Martinez
Porter,TX
Summary
Detail-oriented and customer-focused professional with extensive experience in cash handling, financial transactions, and customer service. Adept at ensuring accuracy in processing payments, balancing cash drawers, and delivering exceptional service in fast-paced environments. Strong communication, problem-solving, and multitasking skills, with a proven ability to maintain confidentiality and adhere to strict regulatory standards.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Chick-fil-A
New Caney, TX
09.2024 - Current
- Worked closely with team members and management to ensure efficient operation, including assisting in fulfilling orders, maintaining cleanliness, and addressing customer's needs.
- Efficiently handled the cash cart at the front of the house, ensuring smooth and accurate transactions for guests paying with cash, credit, or mobile payments.
- I greeted and talked pleasantly with customers to promote a positive image for the business.
- Worked with managers to report and resolve customer issues or concerns.
Restaurant Hostess
Fronteras Mexican Grill Restaurant
Spring, TX
09.2022 - 07.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Reconciled the sales reports and tip sheets at the end of each shift, accurately tallying the server's earned tips, and ensuring alignment with the recorded sales.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Team Leader
Party City
New Caney, TX
08.2020 - 05.2022
- Processed payments for various sales transactions, ensuring accuracy in cash and change given to customers.
- Balanced cash drawers at the close of each shift, with a 100% accuracy rate.
- I assisted customers with returns and exchanges, handling sensitive cash refund transactions.
- Resolved any discrepancies between the cash register total and actual money received quickly.
Education
High School Diploma -
Porter High School
Porter, TX05-2021
Some College (No Degree) - Currently enrolled in classes
Lone Star College System
Kingwood, TXSkills
- Attention to Detail
- Cash Handling
- Problem-Solving Abilities
- Guest Relations
- Mathematical Skills
- Technology Proficiency
Languages
Spanish
Full Professional
Timeline
FOH Team Member
Chick-fil-A
09.2024 - Current
Restaurant Hostess
Fronteras Mexican Grill Restaurant
09.2022 - 07.2023
Team Leader
Party City
08.2020 - 05.2022
High School Diploma -
Porter High School
Some College (No Degree) - Currently enrolled in classes
Lone Star College System
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive