Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Volunteer
Languages
Timeline
Generic

Nayely Pita

Mesa,AZ

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in the government process, drafting documents and legal knowledge,

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Raising Cane's
11.2022 - 07.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Assistant Manager - Full Time

Chuck E. Cheese
04.2022 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Manager (full-time)

Arby's
09.2017 - 03.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Bachelor in Justice Studies - Minor in Psychology

Grand Canyon University
Phoenix, AZ
06.2024

High School Diploma -

Dobson High School
Mesa, AZ
05.2020

Skills

    • Team Management
    • Inventory control and record keeping
    • Customer Engagement
    • Staff Management
      • Computer Proficiency and Microsoft Office, Outlook and Word
      • Drafting documents
      • Very detail oriented
      • Organization skills

Accomplishments

AVID Student of the year - 2020

AVID Recruitment 2019-2020

Certification

  • Food Handler Certification
  • Driver's License

Additional Information

Bilingual.

Volunteer

- Actively volunteered for Vote.gov in registering our youth to vote

- Volunteered for various food banks and assisted with the Phoenix Marathon

- Volunteered for Crisis Hotline in providing 24/7 support for those struggling with any mental disorders, etc.

Languages

Spanish
English

Timeline

Restaurant Manager

Raising Cane's
11.2022 - 07.2024

Assistant Manager - Full Time

Chuck E. Cheese
04.2022 - 07.2022

Shift Manager (full-time)

Arby's
09.2017 - 03.2022

Bachelor in Justice Studies - Minor in Psychology

Grand Canyon University

High School Diploma -

Dobson High School

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Nayely Pita