Nayheli Muniz
Charlotte,NC
Summary
Results-driven professional with extensive experience in managing business development operations and enhancing customer engagement. Expertise in CRM software and data analysis, leveraging these skills to meet targets and resolve customer issues effectively.
Overview
3
3
years of professional experience
Work History
BDC Manager
Mazda of South Charlotte
Pineville, NC
07.2024 - Current
- Managed daily operations of the business development center.
- Trained staff on effective customer interaction techniques.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Met pre-set guidelines for weekly appointments, shows, and outbound calls.
- Resolved escalated customer issues promptly and professionally.
- Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
- Worked with departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
- Organized and prioritized scanning workflow for efficient document processing.
- Utilized scanning software to digitize documents and maintain electronic records.
- Processed and filed documents in accordance with company standards.
- Updated records to ensure accuracy and compliance with policies.
Internet Sales Manager
Infiniti Of Charlotte
Matthews, North Carolina
11.2023 - 07.2024
- Managed online sales strategies to enhance customer engagement and satisfaction.
- Developed product listings and optimized content for search visibility.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Integrated third-party applications into the company's websites such as CRM software or analytics tools.
- Processed payments and maintained accurate drawers to meet financial targets.
- Greeted visitors and directed them to the appropriate personnel.
- Managed multi-line phone system, handling incoming calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted in updating office records and filing systems regularly.
BDC Representative
Kernersville Chrysler Dodge Jeep Ram
Kernersville, North Carolina
07.2023 - 11.2023
- Handled incoming customer inquiries via phone and email.
- Assisted customers with vehicle selection and financing options.
- Maintained accurate records of customer interactions and transactions.
- Provided product knowledge to enhance customer satisfaction and experience.
- Resolved customer complaints promptly to ensure positive experiences.
- Utilized CRM software to track leads and follow up on inquiries.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
Front Desk Receptionist
VanDavis Aveda
Winston Salem, NC
03.2023 - 07.2023
- Greeted clients warmly and ensured a positive first impression.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments efficiently using salon management software.
- Maintained cleanliness and organization of front desk and waiting area.
- Assisted clients with product inquiries and provided recommendations.
- Processed payments accurately and handled cash register duties.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Bachelor of Science - Marketing
University of North Carolina At Greensboro
Greensboro, NC12-2026
High School Diploma -
Union Academy
Monroe 06-2020
Skills
- Customer service
- Sales strategies
- Data analysis
- Digital marketing
- CRM software
- Bilingual communication
- Appointment scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
BDC Manager
Mazda of South Charlotte
07.2024 - Current
Internet Sales Manager
Infiniti Of Charlotte
11.2023 - 07.2024
BDC Representative
Kernersville Chrysler Dodge Jeep Ram
07.2023 - 11.2023
Front Desk Receptionist
VanDavis Aveda
03.2023 - 07.2023
Bachelor of Science - Marketing
University of North Carolina At Greensboro
High School Diploma -
Union Academy