Nayhelis Sierra Morillo
Liberal,KANSAS
Summary
Detail-oriented and dependable professional with experience in banking and retail management. Strong background in customer service, record handling, cash accuracy, and daily office operations. Bilingual in Spanish and English. Skilled in following procedures, assisting the public, organizing information, and supporting administrative functions in a professional environment.
Overview
3
3
years of professional experience
Work History
Teller
Equity Bank
04.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash drawer, balancing daily transactions and reconciling discrepancies promptly.
- Assisted customers with account inquiries, providing excellent service and resolving issues effectively.
- Educated clients on bank products, enhancing customer understanding and satisfaction.
- Supported training of new tellers, sharing best practices for customer service excellence.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Assistant Manager
Rue21
Liberal, KS
01.2023 - 01.2024
- Opened and closed the store while completing daily operational paperwork
- Managed cash handling, counting, and deposit preparation
- Assisted with scheduling, training, and supervising employees
- Maintained organized inventory records and store documentation
- Ensured policy compliance and supported smooth daily operations
- Resolved customer concerns with professionalism and problem-solving skills
Education
High School Diploma -
Liberal High School
Liberal, KS05.2022
Skills
- Customer & Public Service
- Office and Administrative Support
- Data Entry & Basic Computer Skills
- Organization & Record Keeping
- Cash Handling & Accuracy
- Following Procedures & Confidentiality
- Teamwork & Communication
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Equity Bank
04.2024 - Current
Assistant Manager
Rue21
01.2023 - 01.2024
High School Diploma -
Liberal High School