Nayibe Zermeno Martinez
San Jose
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Sales Associate
UNIQLO Great Mall
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales and Marketing Associate
AIP Inc.
06.2024 - 08.2024
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Optimized sales presentations for increased engagement and conversion rates.
- Developed customized sales pitches tailored to individual client needs, enhancing closing ratios.
- Leveraged social media platforms as part of outreach campaigns, raising brand awareness among target audiences online.
Shift Supervisor
San Pedro Square Market
11.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Science - Clinical Medical Assisting
San Jose City College
San Jose, CA08.2028
High School Diploma -
San Jose High School
San Jose, CA06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Marketing
Sales
Healthcare
Timeline
Sales Associate
UNIQLO Great Mall
08.2024 - Current
Sales and Marketing Associate
AIP Inc.
06.2024 - 08.2024
Shift Supervisor
San Pedro Square Market
11.2023 - 05.2024
Bachelor of Science - Clinical Medical Assisting
San Jose City College
High School Diploma -
San Jose High School
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