Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Naykia Tate

Marietta,GA

Summary

Dedicated Customer Support Professional with over 10+ years of experience in delivering outstanding service in a fast faced environment. Proficient in using CRM software like Zendesk and skilled in resolving customer inquiries effectively. Achieved a 95% customer satisfaction rating through exceptional communication and problem-solving skills. Passionate about enhancing customer experience and contributing to team success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Care Agent

Carefull
Remote
05.2024 - 11.2024
  • Handle inbound support requests from partners, staff, and customers via email, phone, and chat.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Update, revise, and expand upon existing customer support documentation.
  • Troubleshot technical problems related to products or services provided by the company.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Representative

Startek USA
Remote
06.2024 - 10.2024
  • Working diligently with customers, while providing them with solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Customer Service Representative

ResultsCX
Remote
09.2023 - 06.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.

  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Data Entry Clerk

Robert Half
Remote
03.2023 - 08.2023
  • Efficiently process customer applications and ensure accuracy.
  • Handle customer inquiries professionally and provide relevant information.
  • Maintain accurate and up-to-date customer credit records.
  • Ability to handle multiple tasks and maintain expected performance levels.
  • Display strong interpersonal skills and maintain a positive teamwork ethic.
  • Operate basic Microsoft Office and Email systems effectively.
  • Utilize strong decision-making and problem-solving skills to resolve customer issues.
  • Demonstrate the ability to work independently, with minimal supervision.
  • Adapt to a flexible schedule to meet the needs of the business.

Education

High School Diploma -

Sunset Park High School
Brooklyn, NY
06.2016

Skills

  • Technical support
  • Creative Problem Solving
  • Data entry
  • Computer skills
  • Supervisory experience
  • Teambuilding
  • Training and Development
  • LiveChat support

Certification

  • Social Media Marketing Course (completed through Coursera) May 2022
  • Social Media Management Course (completed through Coursera) June 2022

Timeline

Customer Service Representative

Startek USA
06.2024 - 10.2024

Customer Care Agent

Carefull
05.2024 - 11.2024

Customer Service Representative

ResultsCX
09.2023 - 06.2024

Data Entry Clerk

Robert Half
03.2023 - 08.2023

High School Diploma -

Sunset Park High School

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Naykia Tate