Nayla Diaz
Miami,FL
Summary
Dynamic Sales Associate with a proven track record at Real Estate Empire Group, excelling in customer service and effective negotiation. Skilled in product knowledge and complaint management, I consistently foster customer loyalty and drive sales growth through personalized service and strategic lead generation. Bilingual in Spanish and English, enhancing communication with diverse clientele.
Overview
1
1
year of professional experience
Work History
Sales Associate
Real Estate Empire Group
09.2024 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Sales Associate
Doral Automotive Group
01.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and helped with product questions, selections, and purchases.
Education
No Degree - Business Administration
Miami Dade College
Miami, FL07-2027
High School Diploma -
Martires De Humboldt 7
Havana, Cuba05.2018
Skills
- Effective negotiation
- Customer Service
- Product Knowledge
- Teamwork and Collaboration
- Customer Needs Assessment
- Sales Goals Attainment
- Suggestive Selling
- Complaint Management
- Excellent Written and Verbal Communication
Timeline
Sales Associate
Real Estate Empire Group
09.2024 - Current
Sales Associate
Doral Automotive Group
01.2024 - 09.2024
No Degree - Business Administration
Miami Dade College
High School Diploma -
Martires De Humboldt 7
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