Nayla Rios
Albuquerque,NM
Summary
Dynamic Assistant Manager with a proven track record at Rainbow Shops, enhancing sales through strategic merchandising and effective team leadership. Skilled in money handling and fostering customer relations, I excel in staff training and multitasking, driving service excellence and operational efficiency. Achieved significant improvements in service quality and sales growth, demonstrating a keen attention to detail and organizational prowess.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Rainbow Shops
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Personal Shopper
Walmart
04.2021 - 05.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Production Worker
Los Chileros De Nuevo Mexico
10.2020 - 03.2021
- Assembled and packaged food items securely to meet company standards.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Packaged food items for shipment and organized orders for delivery.
- Assisted in meeting daily production goals through efficient task completion and teamwork.
- Contributed to a positive work environment by fostering strong relationships with team members and displaying a proactive attitude towards problemsolving.
Crew Member
McDonald's
06.2019 - 06.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Nursing
University of New Mexico
Albuquerque, NMHigh School Diploma -
Albuquerque School of Excellence
Albuquerque, NM05.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Policy Enforcement
- Sales Growth
- Organizational Skills
- Multitasking
- Active Listening
- Attention to Detail
- Project Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Rainbow Shops
10.2022 - Current
Personal Shopper
Walmart
04.2021 - 05.2022
Production Worker
Los Chileros De Nuevo Mexico
10.2020 - 03.2021
Crew Member
McDonald's
06.2019 - 06.2020
No Degree - Nursing
University of New Mexico
High School Diploma -
Albuquerque School of Excellence
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