Nayla Rodriguez
Groveland,FL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn NEW processes to support overall organizational success. I’m a dependable team member who is always on time.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Ace Hardware
Clermont, FL
07.2021 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Trained the new employees whether it be cashiers or associates
- Operated the paint machine
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
High School Diploma -
South Lake High School
Groveland, FL05-2022
Skills
- Customer Service
- Customer Complaint Resolution
- Guest Service
- Cash Handling
- communication
- flexibility
- active listening
- computer skills
- can run POS
- multitasking
- punctuality
- teamwork
- dependability
Timeline
Customer Service Cashier
Ace Hardware
07.2021 - Current
High School Diploma -
South Lake High School