Nayra Algarin
Palatine,IL
Summary
Insurance Sales / Customer Service Representative with 18 years of experience providing exceptional customer support in the insurance industry. Highly skilled in policy management, claims processing, and effectively addressing client inquires. Strong communication skills and problem solving abilities. Dedicated to consistently meeting and exceeding customer expectations. Demonstrated ability to work collaboratively in a fast paced environment, ensuring client satisfaction and retention.
Overview
18
18
years of professional experience
Work History
Insurance Sales/Customer Service Representative
State Farm
Park Ridge, IL
02.2023 - Current
- Managed over 150 client interactions monthly, driving customer satisfaction.
- Collaborated with underwriters and clients to ensure seamless communication and resolution of policy issues.
- Resolved customer inquiries and complaints with a focus on timely and accurate information delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
Insurance Sales Agent
Talro Auto Insurance
Chicago, Illinois
12.2008 - 10.2021
- Reason for the leave was my husband landed an over the road trucking job. So I dedicated my time to my child.
- Handled approximately 150 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Displayed consistent,positive attitude towards customers,peers and other personnel even during high-stress situations.
- Upsold additional products after identifying customer needs and requirements.
- Met monthly sales quotas and on most months was able to exceed those requirements.
- I was also awarded with producer of the month for majority of my time there. As well as becoming Producer of the year 4 years in a row.
Education
Insurance Producer License - Insurance
AIS
Chicago, IL07-2008
Skills
- Insurance sales
- Insurance compliance
- Sales quota achievement
- Product knowledge
- Customer service
- Lead generation
- CRM management
- Client loyalty
- Rapport building
Timeline
Insurance Sales/Customer Service Representative
State Farm
02.2023 - Current
Insurance Sales Agent
Talro Auto Insurance
12.2008 - 10.2021
Insurance Producer License - Insurance
AIS