Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Nazaret Valdez

Houston,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

The Home Depot Inc
08.2023 - 04.2024
  • Provided information on company policies, warranties, guarantees, financing options and other related matters
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion
  • Provided excellent customer service by helping customers locate items they were looking for
  • Answered incoming phone calls from customers regarding product availability or store locations
  • Operated cash registers to process payments for goods and services
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store
  • Received payment by cash, check, credit cards, vouchers or automatic debits
  • Addressed customer questions and concerns regarding products and services.

Customer Care Representative

Bath & Body Works
06.2020 - 07.2022
  • Resolved customer complaints promptly and professionally
  • Answered customer inquiries over the phone and via email
  • Assisted customers in navigating through website features and functions to locate desired information or products.

Stock Assistant

Ross Dress for Less
06.2019 - 08.2019
  • Assisted customers with locating specific products and answering questions about merchandise availability
  • Provided support to other staff members during peak times of business activity
  • Developed plans for restocking shelves as needed based on current store trends and customer demand patterns
  • Updated product labels to reflect accurate pricing
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

Deli

Winn Dixie Store
05.2018 - 09.2018
  • Performed regular maintenance checks on refrigeration units to maintain optimal temperature levels
  • Organized deli shelves, stocked product, rotated products according to expiration date
  • Ensured that all food safety regulations were followed at all times
  • Provided customer service by answering questions about deli items and prices
  • Responded to customer questions regarding product availability
  • Informed customers of deli specials to increase profits.

Stock Room Associate

Columbia Sportswear
05.2018 - 09.2018
  • Managed daily tasks such as labeling boxes, sorting orders according to priority level
  • Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions
  • Collaborated with team members on various projects related to inventory control management and restocking processes
  • Organized merchandise and stockroom shelves to ensure a neat and orderly display
  • Assisted customers with locating requested items within the store or stockroom area.

Education

Bachelor of Science - Psychology

UCATECI
Dominican Republic
03.2022

Skills

  • Active Listening
  • Customer Service
  • Reading Comprehension
  • Customer Satisfaction
  • Work Orders
  • Telephone management
  • Sales Techniques
  • Microsoft Word
  • Patience and composure
  • Reliability and punctuality
  • Customer Complaint Resolution

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Cashier

The Home Depot Inc
08.2023 - 04.2024

Customer Care Representative

Bath & Body Works
06.2020 - 07.2022

Stock Assistant

Ross Dress for Less
06.2019 - 08.2019

Deli

Winn Dixie Store
05.2018 - 09.2018

Stock Room Associate

Columbia Sportswear
05.2018 - 09.2018

Bachelor of Science - Psychology

UCATECI

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Nazaret Valdez