NAZIA ORYA
Hamden,CT
Summary
Dedicated retail professional with over 3 years of experience delivering refined service, building customer relationships, and supporting leadership in fast-paced environments. Known for poise, strong communication, and consistently upholding brand standards. Experienced in problem-solving, visual presentation, and supporting clients through attentive, high-quality service. Brings a natural eye for style and a strong appreciation for classic menswear, heritage brands, and Ivy League tradition, making me well-aligned with the J. Press standards of craftsmanship, courtesy, and timeless presentation.
Overview
3
3
years of professional experience
Work History
FRONT END SUPERVISOR
MARSHALLS
03.2025 - Current
- Promoted for exceptional customer service, leadership, and reliability.
- Ensured smooth front-end operations with strong attention to detail and polished service.
- Supported management by training new associates and reinforcing service etiquette.
- Optimized team workflows, improving sales floor performance and customer satisfaction.
- Recognized for resolving complex issues with professionalism, maintaining a 97% satisfaction rate.
- Coached employees on presentation standards, communication, and consistency.
CUSTOMER SERVICE REPRESENTATIVE / BOOKKEEPER
SHOPRITE
10.2022 - 03.2025
- Handled 30+ daily customer inquiries with courtesy and composure.
- Reduced unresolved cases by 10% through clear communication and follow-up.
- Assisted with bookkeeping and financial reporting tasks to maintain accuracy.
- Developed strong client communication skills through high-volume, diverse interactions.
Education
Bachelor of Science - Business
Southern Connecticut State University
Hamden, CT12.2025
Skills
- Customer service excellence
- Clienteling and relationship-based selling
- Visual presentation and detail orientation
- Leadership and training
- Sales and engagement
Timeline
FRONT END SUPERVISOR
MARSHALLS
03.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE / BOOKKEEPER
SHOPRITE
10.2022 - 03.2025
Bachelor of Science - Business
Southern Connecticut State University