Call Center Operator
Telecontact
11.2018 - 04.2019
- Understood client needs and advised on relevant products, services or opportunities
- Complied with data security and confidentiality policies to safeguard customer information
- Met and exceeded assigned goals established by management
- Handled caller needs for sales, service and account problems
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Delivered accurate organizational information about products, services and procedures
- Answered incoming calls, chat messages and email communications to handle product concerns
- Participated in team meetings to share best practices and improve overall performance
