Nazninbanu Shaikh
Hawthorne,CA
Summary
Skilled Pharmacy Technician with a background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, and the ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
1
1
Certification
7
7
years of professional experience
Work History
PHARMACY TECHNICIAN
CVS Health
Rodondo Beach, CA
11.2021 - 10.2023
- Verified dosages and measured medications accurately for prescriptions.
- Managed pharmacy inventory through restocking, disposing of expired drugs, and ordering medications to ensure availability.
- Collaborated with healthcare providers to efficiently resolve prescription issues, improving patient care.
- Provided exceptional customer service to patients and physicians, enhancing satisfaction and trust.
- Trained pharmacy technicians on compliance with state training regulations.
- Interpreted medical insurance coverage, conveying benefit information to customers.
- Maintained patient confidentiality while managing sensitive records and data.
PACKAGING TECHNICIAN
Rancho Compounding Pharmacy
Culver City, CALIFORNIA
02.2020 - 12.2020
- Followed safety regulations while handling hazardous materials associated with product packaging.
- Performed quality control checks on products before they were shipped out, ensuring that they met all standards.
- Ensured proper labeling of medications according to regulatory guidelines and specifications.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Provided technical support to pharmacy personnel.
- Maintained inventory levels of raw materials and finished product for compounding purposes.
- Ordered necessary chemicals, supplies, and equipment needed for compounding operations.
- Conducted daily maintenance tasks such as cleaning the work area, washing glassware and autoclaving instruments.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Processed insurance claims related to compound medications accurately and efficiently.
STORE CLERK
Cents Store
Los Angeles, CA
02.2017 - 01.2020
- Operated cash register for cash, check, and credit card transactions.
- Demonstrated excellent customer service skills by providing friendly and courteous assistance to customers.
- Cultivated positive customer relationships through friendly greetings and attentive service.
- Addressed customer complaints professionally, ensuring resolution and satisfaction.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Delivered accurate information on pricing, product availability, and ordering procedures to enhance customer experience.
- Stocked and replenished merchandise according to store merchandising layouts.
Pharmacy Intern
Walgreens
Los Angeles, CA
06.2018 - 07.2018
- Verified insurance eligibility and coverage, achieving recognition for processing highest volume of insurance claims on team.
- Assist Pharmacists in filling prescriptions each day by locating and dispensing orders precisely and efficiently
- Calculate drug dosages and prepare prescription labels for Pharmacist approval
- Completed and updated patient profiles with correct billing, insurance, and prescription information
- Resolved customer service issues promptly, contributing to increased customer satisfaction. in a timely manner.
- Quickly and professionally greeted customers at the counter and answered a high volume of phone calls from customers
- Monitored inventory levels and identified outdated products to ensure timely restocking and compliance.
- Monitored inventory levels and maintained shelves, stocking them with adequate supplies.
- Ensured compliance with state pharmacy regulations to maintain operational standards. to maintain a safe, clean pharmacy.
Education
Pharmacy Technician -
University of West Los Angeles
Culver City, CALIFORNIADIPLOMA - PHARMACY
Jamia College of pharmacy
MHSkills
- Patient confidentiality
- Medication inventory
- Prescription processing
- Safety compliance
- Time management
- Patient consultations
- Problem-solving skills
- FDA and HIPAA compliance
- Labeling prescriptions
- Regulatory compliance
- Pharmacy stocking
- Supporting pharmacy operations
- Attention to detail
- Labeling accuracy
- Task prioritization
Certification
Certified Pharmacy Technician (CPhT)
Timeline
PHARMACY TECHNICIAN
CVS Health
11.2021 - 10.2023
PACKAGING TECHNICIAN
Rancho Compounding Pharmacy
02.2020 - 12.2020
Pharmacy Intern
Walgreens
06.2018 - 07.2018
STORE CLERK
Cents Store
02.2017 - 01.2020
Pharmacy Technician -
University of West Los Angeles
DIPLOMA - PHARMACY
Jamia College of pharmacy