Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ncebakazi Zita

Scarsdale,NY

Summary

Compassionate caregiver with expertise in meeting physical and emotional needs of clients. Proficient in scheduling and managing appointments, coordinating household support, and providing companionship. Highly organized in medication management and physically capable of addressing diverse client requirements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

Merchants South Africa
Johannesburg, Gauteng
03.2021 - 08.2022
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Administrator

Massmart Holdings
Johannesburg, Gauteng
09.2022 - 02.2023
  • Performed data entry tasks into computer databases from paper documents.
  • Maintained filing system for important documents such as contracts and invoices.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Answered incoming calls and responded to customer inquiries.
  • Provided general administrative support to staff members.
  • Followed up with customer accounts to resolve unpaid or past due accounts.

In-Home Nanny

Nonjabulo
Armonk, NY
05.2023 - 05.2024
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Prepared nutritious meals and snacks to meet dietary needs and preferences.

Caregiver

Tiffany
New York, NY
03.2024 - 08.2024
  • Coordinated transportation services for clients when necessary.
  • Provided emotional support to clients during difficult times.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Caregiver

Boubacar
The Bronx, NY
11.2024 - 04.2025
  • Coordinated transportation services for clients when necessary.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Education

High School Diploma -

Nizamiye Schools
Mayfair
12-2017

Skills

  • Medication administration
  • Meal preparation
  • Client transportation
  • Safety compliance
  • Respite care planning
  • Emotional support
  • Childcare supervision
  • Effective communication
  • Problem resolution

Languages

English
Full Professional
Xhosa
Native/ Bilingual

Certification

CNA (Certified Nursing Assistant) Certificate obtained 01/14/2025

PCT (Patient Care Technician) Certificate obtained 05/09/2025

Timeline

Caregiver

Boubacar
11.2024 - 04.2025

Caregiver

Tiffany
03.2024 - 08.2024

In-Home Nanny

Nonjabulo
05.2023 - 05.2024

Administrator

Massmart Holdings
09.2022 - 02.2023

Call Center Representative

Merchants South Africa
03.2021 - 08.2022

High School Diploma -

Nizamiye Schools

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