N’Dea Walls
Normal,Illinois
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Chico's FAS
01.2023 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Corporate Recruiter
Aston Carter
06.2022 - 12.2022
- Operated and maintained applicant tracking and candidate management systems.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
English Department Intern
Eastern Illinois University
01.2022 - 05.2022
- Had the pleasure of assisting the English Department Chair with any and all department needs.
- Managed the English departments social media pages, promote upcoming events, send out emails to the staff, and organize/plan department events.
- Sorted and organized files, spreadsheets, and reports.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
Service Lead Associate
McDonald’s
06.2018 - 08.2021
- Opened the store, assisted management wherever needed, and trained new hires.
- Received Employee of the Month on four separate occasions as a direct result of positive customer feedback.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Education
Bachelor of Arts - English: Professional Writing
Eastern Illinois University
Charleston, IL05.2022
Skills
- Administrative support
- Salesforce expertise
- Microsoft Office suite
- Project Management
- Recruiting and interviewing
- Relationship building and management
- Customer experience
Timeline
Assistant Manager
Chico's FAS
01.2023 - Current
Corporate Recruiter
Aston Carter
06.2022 - 12.2022
English Department Intern
Eastern Illinois University
01.2022 - 05.2022
Service Lead Associate
McDonald’s
06.2018 - 08.2021
Bachelor of Arts - English: Professional Writing
Eastern Illinois University
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